From mboxrd@z Thu Jan 1 00:00:00 1970 From: Jonathan Larmour To: eCos discussion Subject: [ECOS] Mail sent to eCos team members... Date: Mon, 23 Apr 2001 08:01:00 -0000 Message-id: <3AE443CB.37AF8321@redhat.com> X-SW-Source: 2001-04/msg00307.html There's been an increasing number of eCos users that are deluging eCos team members with direct e-mail, not CC'd to the ecos-discuss list, asking for help. I think this is a good time to remind everyone that team members only give advice and help when they have the time and other commitments permit. You can't get one-to-one support. That's something Red Hat sell! This does mean that not every enquiry gets a response, even easy ones. We're hoping more non-team members will step up to answer things we don't have time for to meet the level of demand. I should give everyone warning that requests for help not CC'd to ecos-discuss will almost certainly be silently ignored! Of course no-one may answer on the list either :-), but at least you've got more of a chance, and everyone will get the benefit of any replies. Also some queries have so little information, and no attempt has been made to actually debug any problem, that it doesn't matter how frequently you mail, you just won't get an answer. It's open source - which means everyone already has everything you need to debug and fix your problems! But without some effort to track down actual problems, there's very little anyone can or will do. For people who do need that level of support, Red Hat offer commercial level support at http://www.redhat.com/embedded/technologies/ecos/ecos_support.html Customers then do get the help they need to solve whatever problems they encounter. I would also like to thank those on the list who _aren't_ team members but who do help out. In particular, Lewin, Grant, thanks :-). Jifl eCos net maintainer -- Red Hat, Rustat House, Clifton Road, Cambridge, UK. Tel: +44 (1223) 271062 Maybe this world is another planet's Hell -Aldous Huxley || Opinions==mine