[Bug web/45904] New: Email addresses used by Bugzilla

[Bug web/45904] New: Email addresses used by Bugzilla

[jsm28 at gcc dot gnu.org]

http://gcc.gnu.org/bugzilla/show_bug.cgi?id=45904

           Summary: Email addresses used by Bugzilla
           Product: gcc
           Version: 4.5.0
            Status: UNCONFIRMED
          Severity: critical
          Priority: P3
         Component: web
        AssignedTo: unassigned@gcc.gnu.org
        ReportedBy: jsm28@gcc.gnu.org
                CC: fche@redhat.com


GCC Bugzilla is currently sending emails with From: address
gcc-bugzilla-noreply@gcc.gnu.org.  This is very bad because it means email
replies get a bounce:

Hi! This is the ezmlm program. I'm managing the
gcc@gcc.gnu.org mailing list.

This is a generic help message. The message I received wasn't sent to
any of my command addresses.

We need to use a valid address here.  Since people may reply to the messages
sent to gcc-bugzilla-noreply at any time in the future, it would be a good idea
to make that address into a valid address for some period of time after the
messages revert back to coming from gcc-bugzilla, and to contact people who
sent messages during the time it bounced to ask them to resend them.

The *envelope* sender can be an invalid address, and should be to avoid bounces
getting filed in bugs, but the header From: address must not be.  The critical
problem is the header address which will lose contributions to bug reports
while it remains as is.

[Bug web/45904] Email addresses used by Bugzilla

[fche at redhat dot com]

http://gcc.gnu.org/bugzilla/show_bug.cgi?id=45904

Frank Ch. Eigler <fche at redhat dot com> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
                 CC|                            |LpSolit at netscape dot net

--- Comment #1 from Frank Ch. Eigler <fche at redhat dot com> 2010-10-06 01:25:33 UTC ---
I set the 'mailfrom' config options back to {gcc,sourceware}-bugzilla@foo.
There appears to be no setting to override the envelope-from / Return-Path:
fields, nor to append a Reply-To:, each of which may help fix the problem
of bugs getting bounces recorded in them.

[Bug web/45904] Email addresses used by Bugzilla

[LpSolit at netscape dot net]

http://gcc.gnu.org/bugzilla/show_bug.cgi?id=45904

--- Comment #2 from Frédéric Buclin <LpSolit at netscape dot net> 2010-10-06 11:51:31 UTC ---
(In reply to comment #0)
> GCC Bugzilla is currently sending emails with From: address
> gcc-bugzilla-noreply@gcc.gnu.org.

I don't know where you see that. All emails I get from GCC Bugzilla have and
always had the From: field set to gcc-bugzilla@gcc.gnu.org.

[Bug web/45904] Email addresses used by Bugzilla

[fche at redhat dot com]

http://gcc.gnu.org/bugzilla/show_bug.cgi?id=45904

--- Comment #3 from Frank Ch. Eigler <fche at redhat dot com> 2010-10-06 13:03:48 UTC ---
> I don't know where you see that. All emails I get from GCC Bugzilla have and
> always had the From: field set to gcc-bugzilla@gcc.gnu.org.

Federic, yesterday we did experiment with an alternative setting, after
bounces started being collected as new comments, starting a mail loop.

[Bug web/45904] Email addresses used by Bugzilla

[LpSolit at netscape dot net]

http://gcc.gnu.org/bugzilla/show_bug.cgi?id=45904

--- Comment #4 from Frédéric Buclin <LpSolit at netscape dot net> 2010-10-06 13:14:03 UTC ---
Le 06. 10. 10 15:04, fche at redhat dot com a écrit :
> Federic, yesterday we did experiment with an alternative setting, after
> bounces started being collected as new comments, starting a mail loop.

Bugmails have the "Auto-Submitted: auto-generated" header exactly to
avoid this problem. So some email servers ignore this header and start
replying despite they shouldn't. :-/

[Bug web/45904] Email addresses used by Bugzilla

[LpSolit at netscape dot net]

http://gcc.gnu.org/bugzilla/show_bug.cgi?id=45904

Frédéric Buclin <LpSolit at netscape dot net> changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
             Status|UNCONFIRMED                 |RESOLVED
         Resolution|                            |FIXED
         AssignedTo|unassigned at gcc dot       |fche at redhat dot com
                   |gnu.org                     |

--- Comment #5 from Frédéric Buclin <LpSolit at netscape dot net> 2010-10-16 13:13:02 UTC ---
Unless I miss something, this bug is fixed, per comment 1.