From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: (qmail 24948 invoked by alias); 28 May 2005 17:10:09 -0000 Mailing-List: contact gcc-help@gcc.gnu.org; run by ezmlm Precedence: bulk List-Archive: List-Post: List-Help: Sender: gcc-owner@gcc.gnu.org Received: (qmail 24925 invoked by uid 22791); 28 May 2005 17:10:02 -0000 Received: from smtpout02-04.prod.mesa1.secureserver.net (HELO smtpout02-04.prod.mesa1.secureserver.net) (64.202.165.194) by sourceware.org (qpsmtpd/0.30-dev) with SMTP; Sat, 28 May 2005 17:10:02 +0000 Received: (qmail 2506 invoked from network); 28 May 2005 17:10:00 -0000 Received: from unknown (24.96.113.81) by smtpout02-04.prod.mesa1.secureserver.net (64.202.165.194) with ESMTP; 28 May 2005 17:09:59 -0000 Message-ID: <4298A5B0.1020304@coyotegulch.com> Date: Sat, 28 May 2005 23:02:00 -0000 From: Scott Robert Ladd User-Agent: Mozilla Thunderbird 1.0.2 (X11/20050512) MIME-Version: 1.0 To: Uros Bizjak CC: gcc@gcc.gnu.org Subject: Re: What is wrong with Bugzilla? [Was: Re: GCC and Floating-Point] References: <42988B8C.2090905@kss-loka.si> In-Reply-To: <42988B8C.2090905@kss-loka.si> Content-Type: text/plain; charset=ISO-8859-1 Content-Transfer-Encoding: 7bit X-SW-Source: 2005-05/txt/msg01550.txt.bz2 Uros Bizjak wrote: > At this point, I wonder what is wrong with Bugzilla, that those > programmers don't fill a proper bug report. In my experience, people don't file Bugzilla reports because it feels impersonal and unresponsive. The form is not very user-friendly (as in friendly to users of GCC, not its developers.) I have some thoughts on GCC customer support that would likely help both developers and users, but I need to get my ducks in a row before I start them quacking. > I guess that these persons don't know that bugreports are extremmely > important for the development of gcc. The users themself are > actaully a QA department of open source development;) Asking users to do QA makes for poor relationships and quality, whether we're talking about proprietary or free software. Ask anyone who purchased a game like Dungeon Lords... ;) Now, you can argue that people's expectations are unrealistic, and I will agree with you, but we all know that the ideal situation is only rarely reflected in reality. >> However, the atmosphere of GCC development is... well, let's just >> say that my investment in asbestos underware has not been wasted. >> ;) >> > I would call it an atmosphere of brainstorming. Different opinions > and different point of views. The only problem is, that words can be > different if people sit 3000 km/miles/whatever apart ;) Brainstorming there may be, but certain folk in the GCC community simply like being annoying, perhaps to feed their own sense of self-importance. It is quite possible to disagree with someone without be disagreeable, as exemplified by Evandro Menezes recently. ..Scott