From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: (qmail 11774 invoked from network); 10 Mar 2003 23:10:25 -0000 Received: from unknown (HELO monty-python.gnu.org) (199.232.76.173) by 172.16.49.205 with SMTP; 10 Mar 2003 23:10:25 -0000 Received: from localhost ([127.0.0.1] helo=monty-python.gnu.org) by monty-python.gnu.org with esmtp (Exim 4.10.13) id 18sWP5-0005XP-05 for listarch-gnats-devel@sources.redhat.com; Mon, 10 Mar 2003 18:09:56 -0500 Received: from list by monty-python.gnu.org with tmda-scanned (Exim 4.10.13) id 18sWOi-0004fZ-00 for help-gnats@gnu.org; Mon, 10 Mar 2003 18:09:32 -0500 Received: from mail by monty-python.gnu.org with spam-scanned (Exim 4.10.13) id 18sWOe-0004PK-00 for help-gnats@gnu.org; Mon, 10 Mar 2003 18:09:29 -0500 Received: from moutng.kundenserver.de ([212.227.126.185]) by monty-python.gnu.org with esmtp (Exim 4.10.13) id 18sWOa-00046U-00 for help-gnats@gnu.org; Mon, 10 Mar 2003 18:09:24 -0500 Received: from [212.227.126.205] (helo=mrelayng.kundenserver.de) by moutng.kundenserver.de with esmtp (Exim 3.35 #1) id 18sWOW-0006xe-00; Tue, 11 Mar 2003 00:09:20 +0100 Received: from [195.179.191.239] (helo=habakuk.home.ha-schneider.de) by mrelayng.kundenserver.de with asmtp (Exim 3.35 #1) id 18sWOW-0005NS-00; Tue, 11 Mar 2003 00:09:20 +0100 Received: by habakuk.home.ha-schneider.de (Super-secret mailer on Tralala-OS/47.11, from userid 500) id 49E9A382B1; Mon, 10 Mar 2003 23:53:30 +0100 (CET) From: Hans-Albert Schneider MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Message-ID: <15981.5994.104607.163764@habakuk.home.ha-schneider.de> Date: Mon, 10 Mar 2003 23:10:00 -0000 To: Elena In-Reply-To: message <5.1.0.14.2.20030303093522.04240c30@mail.reefedge.com> from Elena concerning "email follow up to GNATS PRs" References: <5.1.0.14.2.20030303093522.04240c30@mail.reefedge.com> X-Mailer: VM 6.75 under 21.1 (patch 14) "Cuyahoga Valley" XEmacs Lucid cc: help-gnats@gnu.org Subject: Re: email follow up to GNATS PRs X-BeenThere: help-gnats@gnu.org X-Mailman-Version: 2.1b5 Precedence: list Reply-To: Hans-Albert@HA-Schneider.de List-Id: General discussion about GNU GNATS List-Help: List-Post: List-Subscribe: , List-Archive: Sender: help-gnats-bounces+listarch-gnats-devel=sources.redhat.com@gnu.org Errors-To: help-gnats-bounces+listarch-gnats-devel=sources.redhat.com@gnu.org X-SW-Source: 2003-q1/txt/msg00092.txt.bz2 >>>>> "Elena" == Elena writes: Elena> Hi, Can anyone point me to the right direction.... Elena> We have gnats 4.0 beta version. When someone sends Elena> email follow up to gnats, following happens: Elena> 1. file "gnatsBlah" created in the gnats-queue Elena> directory 2. Short thereafter file disappears from the Elena> the gnats-queue directory (I think it is getting Elena> parsed correctly than) 3. Gnats sends email Elena> confirmation "The following reply was made to PR Elena> .....; it has been noted by GNATS." with a body of Elena> follow up. 4. Nothing else happens Elena> I was expecting that at #4 I would see follow up Elena> appended to the PR's audit-trail, but this never Elena> happens. Any ideas of what may be wrong? I have Elena> checked file permissions, GNATS can write to Elena> PRs. Also, audit-trail entries working otherwise Elena> (State change, etc) Elena> Any help is much appreciated! -elena Try the following: a) temporarily remove the cron job (so 2. will not happen by accident) b) send a new follow-up e-mail c) when this mail is in the queue, manually run the queue-pr -r -d from the cron job. Watch for error messages, exit code, core file etc.: cd /gnats-queue queue-pr -r -d This hopefully gives you some error messages that point you into the right direction. Next, check the exit status ("echo $?" for bash, ksh and friends, "echo $status" for (t)csh). You may want to look for a "core dump": ls -l *core* If there is a core file, use the "file" command to find out which application produced it (probably queue-pr) and try to find the code location of the crash with a debugger, e.g.: gdb /usr/local/libexec/gnats/queue-pr core I don't know whether you are a programmer, and I am not good at describing debuggers. The debugger has a command that lists the stack frames; for GNU gdb this is "where". d) If this doesn't help you, repeat b) and c), but add "-D" to the queue-pr command. This switches debug messages on; try to get a clue from them. e) re-activate the cron job. If you get some new information, but cannot solve the problem, please come back *to the list* with this info (not to me, I will be on vacation soon; sorry.) Please also state which operating system and hardware platform you use ("uname -a"). If this is a Linux system, please also state the vendor (RedHat, SuSE, Debian, Mandrake, ...) and vendor version (e.g., "RedHat 7.2"); some systems have a file /etc/-release (e.g., /etc/SuSE-release) that should contain this information. Did you compile GNATS yourself, or did you use a pre-compiled package? Hans-Albert -- Hans-Albert Schneider Munich, Germany EMail: Hans-Albert@HA-Schneider.de _______________________________________________ Help-gnats mailing list Help-gnats@gnu.org http://mail.gnu.org/mailman/listinfo/help-gnats