RE: Login error while using Gnats4.0

From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: (qmail 23533 invoked from network); 9 Feb 2003 23:46:29 -0000 Received: from unknown (HELO monty-python.gnu.org) (199.232.76.173) by 172.16.49.205 with SMTP; 9 Feb 2003 23:46:29 -0000 Received: from localhost ([127.0.0.1] helo=monty-python.gnu.org) by monty-python.gnu.org with esmtp (Exim 4.10.13) id 18i18W-00051f-00 for listarch-gnats-devel@sources.redhat.com; Sun, 09 Feb 2003 18:45:24 -0500 Received: from list by monty-python.gnu.org with tmda-scanned (Exim 4.10.13) id 18i16B-0004Ea-00 for help-gnats@gnu.org; Sun, 09 Feb 2003 18:42:59 -0500 Received: from mail by monty-python.gnu.org with spam-scanned (Exim 4.10.13) id 18i167-0004BY-00 for help-gnats@gnu.org; Sun, 09 Feb 2003 18:42:58 -0500 Received: from conure.mail.pas.earthlink.net ([207.217.120.54]) by monty-python.gnu.org with esmtp (Exim 4.10.13) id 18i167-0004B3-00 for help-gnats@gnu.org; Sun, 09 Feb 2003 18:42:55 -0500 Received: from bigbird.psp.pas.earthlink.net ([207.217.78.244]) by conure.mail.pas.earthlink.net with esmtp (Exim 3.33 #1) id 18i162-0003dy-00; Sun, 09 Feb 2003 15:42:50 -0800 Received: from [207.217.78.205] by EarthlinkWAM via HTTP; Sun Feb 09 15:42:50 PST 2003 Message-ID: <1832352.1044834170895.JavaMail.nobody@bigbird.psp.pas.earthlink.net> Date: Sun, 09 Feb 2003 23:46:00 -0000 From: Pankaj K Garg To: Chandra Ramesh , 'GNATS HELP' Mime-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_4500_659937.1044834170874" X-Mailer: Earthlink Web Access Mail version 3.0 Subject: Re: RE: Login error while using Gnats4.0 X-BeenThere: help-gnats@gnu.org X-Mailman-Version: 2.1b5 Precedence: list Reply-To: gargp@acm.org List-Id: General discussion about GNU GNATS List-Help: List-Post: List-Subscribe: , List-Archive: Sender: help-gnats-bounces+listarch-gnats-devel=sources.redhat.com@gnu.org Errors-To: help-gnats-bounces+listarch-gnats-devel=sources.redhat.com@gnu.org X-SW-Source: 2003-q1/txt/msg00067.txt.bz2 ------=_Part_4500_659937.1044834170874 Content-Type: text/plain; charset=us-ascii Content-Transfer-Encoding: 7bit Content-length: 545 Original message attached. Please turn off your HTML message format, it makes it a bit harder to work with. Your problem could be caused because the index file is not owned by GNATS_USER in 'mkdb' (gnats maintainers please note). Add the following line to the end of 'mkdb' chown "${GNATS_USER}" "${dbdir}/gnats-adm/index" For already created indices, you may want to change the ownership manually. Pankaj Pankaj K Garg gargp@acm.org 1684 Nightingale Avenue 408-373-4027 Sunnyvale, CA 94087 http://home.earthlink.net/~gargp ------=_Part_4500_659937.1044834170874 Content-Type: TEXT/HTML; name=MESSAGE.HTML; charset=iso-8859-1 Content-Transfer-Encoding: 7bit Content-Disposition: attachment; filename=MESSAGE.HTML Content-length: 5041 RE: Login error while using Gnats4.0

Hello,

In addition to the points mentioned in my earlier mail, I need a clarification:

        I created a file by name "gnats-db.conf" with appropriate entries under /etc directory.
        My database name is "pqagnats" and not gnats-db. So, should I create a file
        by name "gnats-db.conf" or "pqagnats.conf"?

        Also, from the shell, I am able to file the PRs using "send-pr" and I also got the mail. I was also able to
        query the PRs using query-pr from the command prompt (shell).
        The index file is created but is looks a bit clustered unlike the index file generated by gnats-3.113 version.
        There are no separators in this index file. Is this how this file created by gnats 4.0?
        But when I use the gnats web interface (2.9.3), I get the same error:
                "GNATS server cannot read the index".

Thanks and Regards,
Ramesh Chandra

-----Original Message-----
From: Chandra Ramesh
Sent:   Friday, February 07, 2003 12:44 PM
To:     GNATS HELP
Cc:     Chandra Ramesh
Subject:        Login error while using Gnats4.0

Hello,

We are using Gnats 4.0 on Redhat linux 7.3. We are also using the web interface files gnatsweb.pl
along with gnats.pm.

The very first time itself, when I give the URL of the gnats web interface, it is coming out with the
following error:

"GNATS server cannot read the index".

        How do I solve this? As for as the instructions, the "index" file gets created when we file the first PR.
        But even before it why is it searching for the index file? There is an empty index file created during the
        installation under ../gnats-adm directory.

        I have followed the instructions and ceated the database and the edited the corresponding configuration files.
        I am running the "gnatsd" daemon thro' xinetd. Please let me know what mistake I have done and how do I rectify
        the above error.

Thanks and REgards,
Ramesh Chandra

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