* GNATS Usage
@ 1999-04-29 15:21 Jeff Johnson
1999-04-29 21:00 ` Rick Macdonald
1999-04-30 7:38 ` Jeff Johnson
0 siblings, 2 replies; 5+ messages in thread
From: Jeff Johnson @ 1999-04-29 15:21 UTC (permalink / raw)
To: gnats-devel
I'm looking to implemnt more of a customer issue-tracking system,
rather than a bug tracking system, that can be used completely
through a web interface (with email integration) and I was wondering
if GNATS was the right choice. Are there any other ticket/issue
tracking systems available for tracking customer service and/or
local software issues that are freely available with or without
source? What about Debians bug-tracking system?
Thanks for any information.
--
Jeffrey H. Johnson, jeff@websitefactory.net
The Web Site Factory, http://www.websitefactory.net
^ permalink raw reply [flat|nested] 5+ messages in thread
* Re: GNATS Usage
1999-04-29 15:21 GNATS Usage Jeff Johnson
@ 1999-04-29 21:00 ` Rick Macdonald
1999-04-30 7:38 ` Dahmen Stephen
1999-04-30 7:38 ` Rick Macdonald
1999-04-30 7:38 ` Jeff Johnson
1 sibling, 2 replies; 5+ messages in thread
From: Rick Macdonald @ 1999-04-29 21:00 UTC (permalink / raw)
To: Jeff Johnson; +Cc: gnats-devel
On Thu, 29 Apr 1999, Jeff Johnson wrote:
> I'm looking to implemnt more of a customer issue-tracking system,
> rather than a bug tracking system, that can be used completely
> through a web interface (with email integration) and I was wondering
> if GNATS was the right choice. Are there any other ticket/issue
> tracking systems available for tracking customer service and/or
> local software issues that are freely available with or without
> source? What about Debians bug-tracking system?
The latest gnats-beta-3.110 fits this. The new gnatsweb is the thing for
you to look at.
Debians system you can see for yourself on their site.
...RickM...
^ permalink raw reply [flat|nested] 5+ messages in thread
* Re: GNATS Usage
1999-04-29 21:00 ` Rick Macdonald
@ 1999-04-30 7:38 ` Dahmen Stephen
1999-04-30 7:38 ` Rick Macdonald
1 sibling, 0 replies; 5+ messages in thread
From: Dahmen Stephen @ 1999-04-30 7:38 UTC (permalink / raw)
To: gnats-devel
At 09:06 PM 4/29/99 -0600, Rick Macdonald wrote:
>On Thu, 29 Apr 1999, Jeff Johnson wrote:
>
>> I'm looking to implemnt more of a customer issue-tracking system,
>> rather than a bug tracking system, that can be used completely
>> through a web interface (with email integration) and I was wondering
>> if GNATS was the right choice. Are there any other ticket/issue
>> tracking systems available for tracking customer service and/or
>> local software issues that are freely available with or without
>> source? What about Debians bug-tracking system?
>
>The latest gnats-beta-3.110 fits this. The new gnatsweb is the thing for
>you to look at.
I would agree. I'm in the midst of pitching GNATS to my management to
handle just this very thing. Actuall, we'll be using it as not only a
customer tracking base, but also to track our own internal knowledge of
various system failures. Thus, when some fault occurs in our system, a
developer can search the GNATS base and find relevant issues from the past
that may relate.
The one thing it lacks is a web interface to manipulate the
configuration... all that is done via vi on the Unix side. Which is a
bummer, because in some situations you might want someone to administer
this tool who is not UNIX friendly. Perhaps in the future.
Regards,
STephen
^ permalink raw reply [flat|nested] 5+ messages in thread
* Re: GNATS Usage
1999-04-29 21:00 ` Rick Macdonald
1999-04-30 7:38 ` Dahmen Stephen
@ 1999-04-30 7:38 ` Rick Macdonald
1 sibling, 0 replies; 5+ messages in thread
From: Rick Macdonald @ 1999-04-30 7:38 UTC (permalink / raw)
To: Jeff Johnson; +Cc: gnats-devel
On Thu, 29 Apr 1999, Jeff Johnson wrote:
> I'm looking to implemnt more of a customer issue-tracking system,
> rather than a bug tracking system, that can be used completely
> through a web interface (with email integration) and I was wondering
> if GNATS was the right choice. Are there any other ticket/issue
> tracking systems available for tracking customer service and/or
> local software issues that are freely available with or without
> source? What about Debians bug-tracking system?
The latest gnats-beta-3.110 fits this. The new gnatsweb is the thing for
you to look at.
Debians system you can see for yourself on their site.
...RickM...
^ permalink raw reply [flat|nested] 5+ messages in thread
* GNATS Usage
1999-04-29 15:21 GNATS Usage Jeff Johnson
1999-04-29 21:00 ` Rick Macdonald
@ 1999-04-30 7:38 ` Jeff Johnson
1 sibling, 0 replies; 5+ messages in thread
From: Jeff Johnson @ 1999-04-30 7:38 UTC (permalink / raw)
To: gnats-devel
I'm looking to implemnt more of a customer issue-tracking system,
rather than a bug tracking system, that can be used completely
through a web interface (with email integration) and I was wondering
if GNATS was the right choice. Are there any other ticket/issue
tracking systems available for tracking customer service and/or
local software issues that are freely available with or without
source? What about Debians bug-tracking system?
Thanks for any information.
--
Jeffrey H. Johnson, jeff@websitefactory.net
The Web Site Factory, http://www.websitefactory.net
^ permalink raw reply [flat|nested] 5+ messages in thread
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1999-04-29 15:21 GNATS Usage Jeff Johnson
1999-04-29 21:00 ` Rick Macdonald
1999-04-30 7:38 ` Dahmen Stephen
1999-04-30 7:38 ` Rick Macdonald
1999-04-30 7:38 ` Jeff Johnson
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