From mboxrd@z Thu Jan 1 00:00:00 1970 From: "Dahmen Stephen" To: gnats-devel@sourceware.cygnus.com Subject: Re: GNATS Usage Date: Fri, 30 Apr 1999 07:38:00 -0000 Message-id: <3.0.5.32.19990430093726.00b1bbb0@mclean2-mail.usae.bah.com> References: <19990429174647.A10450@websitefactory.net> X-SW-Source: 1999-04/msg00002.html At 09:06 PM 4/29/99 -0600, Rick Macdonald wrote: >On Thu, 29 Apr 1999, Jeff Johnson wrote: > >> I'm looking to implemnt more of a customer issue-tracking system, >> rather than a bug tracking system, that can be used completely >> through a web interface (with email integration) and I was wondering >> if GNATS was the right choice. Are there any other ticket/issue >> tracking systems available for tracking customer service and/or >> local software issues that are freely available with or without >> source? What about Debians bug-tracking system? > >The latest gnats-beta-3.110 fits this. The new gnatsweb is the thing for >you to look at. I would agree. I'm in the midst of pitching GNATS to my management to handle just this very thing. Actuall, we'll be using it as not only a customer tracking base, but also to track our own internal knowledge of various system failures. Thus, when some fault occurs in our system, a developer can search the GNATS base and find relevant issues from the past that may relate. The one thing it lacks is a web interface to manipulate the configuration... all that is done via vi on the Unix side. Which is a bummer, because in some situations you might want someone to administer this tool who is not UNIX friendly. Perhaps in the future. Regards, STephen