GNATS Installation

GNATS Installation

[Ajay V]

[-- Warning: decoded text below may be mangled, UTF-8 assumed --]
[-- Attachment #1: Type: text/plain, Size: 446 bytes --]

hi ,
  I am encountering a problem during the GNATS 
Web installation.
 
during the 5th step in the INSTALL 
file.
i.e.
make test USERNAME=--- 
 
it gives the error as 
unexpected end of file at line 44 in Makefile. 

 
Is there any modification in the Makefile that 
needs to be done,because in the Makefile when I check at line 44 it is just 
after the Version script.
Awaiting your reply as soon as 
possible
 
Thanks
 
Ajay

Re: GNATS Installation

[Margaret BRIERTON]

Hi

Can someone please tell me the purpose of "bugs.log", how long theses files stay in $GNATS_ROOT/gnats-admin/  directory, are they to be purged etc.?

Can you point me in the direction of any documentation?


Cheers

problems

[Margaret BRIERTON]

Hi

We're having problems at the moment with file creation and i would be very grateful if someone would mail me back with the answers to the below
questions.  We need to have this up and running by the end of the week so it's quite urgent.

Could someone perform the following and please tell me what the result is:


ls -l /usr/lib/sendmail

What platform your using

ls -l bugs.log


I would really appreciate any feedback

Thank you

Margaret

Re: problems

[Rick Macdonald]

On Wed, 11 Jul 2001, Margaret BRIERTON wrote:

> Hi
> 
> We're having problems at the moment with file creation and i would be very grateful if someone would mail me back with the answers to the below
> questions.  We need to have this up and running by the end of the week so it's quite urgent.
> 
> Could someone perform the following and please tell me what the result is:
> 
> 
> ls -l /usr/lib/sendmail

Solaris 5.6:

sys4:/vega/1/rel/bin> ls -l /usr/lib/sendmail
-r-sr-x--x   1 root     bin       233288 Jul 15  1997 /usr/lib/sendmail

Linux: (Debian)

timshel:~$ ls -l /usr/lib/sendmail
lrwxrwxrwx    1 root     root           13 Jun 29 22:36 /usr/lib/sendmail
-> ../sbin/smail
timshel:~$ ls -l /usr/sbin/smail
-rwsr-xr-x    1 root     root       320476 Apr 30 16:54 /usr/sbin/smail


> What platform your using
> 
> ls -l bugs.log

sys4:/vega/1/rel/bin> ls -l
/usr/local/share/gnats/gnats-db/gnats-adm/bugs.log
-rw-rw-rw-   1 gnats    sdi      3750621 Jul 10 15:58
/usr/local/share/gnats/gnats-db/gnats-adm/bugs.log

Make sure bugs.log is 666 permissions. It's just a copy of the email
received by gnats.

...RickM...

locked file problem

[Margaret BRIERTON]

Hi

I've created a problem report and when i go in and try and query it I get the following problem:

Error



Cannot create lock file
/usr/local/share/gnats/gnats-db/gnats-adm/locks/1.lock

The PR has not been changed. If this problem persists, please contact a Gnats administrator.


Can someone please tell me why this is happening?

Rgds

Margaret

Re: locked file problem

[Rick Macdonald]

On Wed, 11 Jul 2001, Margaret BRIERTON wrote:

> Hi
> 
> I've created a problem report and when i go in and try and query it I get the following problem:
> 
> Error
> 
> 
> 
> Cannot create lock file
> /usr/local/share/gnats/gnats-db/gnats-adm/locks/1.lock
> 
> The PR has not been changed. If this problem persists, please contact a Gnats administrator.
> 
> 
> Can someone please tell me why this is happening?

All these permission problems make me ask if you did not run "make
install" as root. You must do so because it changes the ownership of
certain programs and files to gnats. Please send this output:

ls -al /usr/local/share/gnats/gnats-db/gnats-adm

...RickM...

Re: problems

[Curtis Ireland]

You do realize that sendmail usually runs as user mail. Make sure your 
bugs.log is writable by the mail user. What I did was create a separate 
directory specifically for the log owned by user mail so that the log file 
can be created. The down side to this was that the file was created as 
owned by user mail in group mail and file permissions 600.
         -C

At 10:52 AM 2001/07/11 +1000, Margaret BRIERTON wrote:
>Hi
>
>We're having problems at the moment with file creation and i would be very 
>grateful if someone would mail me back with the answers to the below
>questions.  We need to have this up and running by the end of the week so 
>it's quite urgent.
>
>Could someone perform the following and please tell me what the result is:
>
>
>ls -l /usr/lib/sendmail
>
>What platform your using
>
>ls -l bugs.log
>
>
>I would really appreciate any feedback
>
>Thank you
>
>Margaret

--
Curtis Ireland  - cireland@solidum.com
Solidum Systems - http://www.solidum.com
(T) (613)724-6004 x284  - (F) (613)724-6008

RE: GNATS installation

[Uma R]

Hi,
  We are also working majorly to install it in solaris. If u could gimme the
details of how to get rid of those errors
during installation it would be really great. Also in the installation guide
of the gnatsweb u have mentioned about
the CGI enabled directory. In solaris where will the CGI enabled directory
probably be 'coz in linux i am able to create
/httpd/cgi-bin in the /home directory. In solaris we are struck really.
Could u please tell me how the steps will be for
installing the gnatsweb in solaris. (gnatsweb-2.8.2 is the version i use).

Thanks in advance,
Uma R

-----Original Message-----
From: Yngve Svendsen [ mailto:yngve.svendsen@clustra.com ]
Sent: Wednesday, July 11, 2001 3:23 PM
To: Uma R
Subject: RE: GNATS installation


At 15:15 11.07.2001 -0700, Uma R wrote:
>Hi,
>   I have added the support category into the etc/inetd.conf file also as
per
>the installation guide. By the way this
>is for solaris installation. GNATS is compatible both for solaris as well
as
>linux is it...In Linux i dint have inetd.conf
>file in /etc and so I created one and added the line but it says connection
>refused in the browser when i tried to
>connect it. Please do bear with me as this is a critical thing for us to
>have GNATS tool right now.
>
>Uma

Newer Linux distributions don't run inetd. They have a system daemon called
xinetd, with associated setup files in /etc. There was a posting on the
mailing list a few days ago detailing what entry you need in the xinetd
config files. Have a look at the mailing list archives at
http://sources.redhat.com/ml/gnats-devel/2001-q3/

I haven't used xinetd much myself, being more of a Solaris guy, so I am
afraid I can't give much more detailed help. You might try asking for help
with xinetd on the gnats-devel mailing list.

Regards,

- Yngve

GNATS installation

[Uma R]

Hi,
  I have added the support category into the etc/inetd.conf file also as per
the installation guide. By the way this
is for solaris installation. GNATS is compatible both for solaris as well as
linux is it...In Linux i dint have inetd.conf
file in /etc and so I created one and added the line but it says connection
refused in the browser when i tried to
connect it. Please do bear with me as this is a critical thing for us to
have GNATS tool right now.

Uma

-----Original Message-----
From: Yngve Svendsen [ mailto:yngve.svendsen@clustra.com ]
Sent: Wednesday, July 11, 2001 2:58 PM
To: Uma R; gnats-devel@sourceware.cygnus.com
Subject: Re: GNATS installation


At 14:50 11.07.2001 -0700, Uma R wrote:

>  Kindly help me what could be the problem. The main problem what i
>feel is connection refused error message is given. Why it is giving
>  so.
>
>  Even when i do telnet to the localhost at port 1529 like,
>  "telnet localhost 1529"
>the connection gets refused. But this entry is there in the /etc/services
>file.
>
>Also is the database in-built with GNATS itself???
>PLEASE FOLLOW-UP THIS PROBLEM AS THIS IS A SERIOUS ISSUE FOR MANY OTHERS
>TOO.

(hey, go easy on that Caps-lock key)

GNATS manages its own database -- it is simply a directory hierarchy where
the PRs reside in separate files in this structure.

You seem not to have set up your inetd.conf file properly. You need to
retrace the steps in the GNATS installation chapter of the manual and check
your entry in inetd.conf.

Yngve Svendsen
Gnatswbe maintainer

Re: GNATS installation

[Yngve Svendsen]

At 14:50 11.07.2001 -0700, Uma R wrote:

>  Kindly help me what could be the problem. The main problem what i
>feel is connection refused error message is given. Why it is giving
>  so.
>
>  Even when i do telnet to the localhost at port 1529 like,
>  "telnet localhost 1529"
>the connection gets refused. But this entry is there in the /etc/services
>file.
>
>Also is the database in-built with GNATS itself???
>PLEASE FOLLOW-UP THIS PROBLEM AS THIS IS A SERIOUS ISSUE FOR MANY OTHERS
>TOO.

(hey, go easy on that Caps-lock key)

GNATS manages its own database -- it is simply a directory hierarchy where 
the PRs reside in separate files in this structure.

You seem not to have set up your inetd.conf file properly. You need to 
retrace the steps in the GNATS installation chapter of the manual and check 
your entry in inetd.conf.

Yngve Svendsen
Gnatswbe maintainer

GNATS installation

[Uma R]

Hi,
 I followed the steps as u mentioned. I downloaded 2.8.2 version of
 gnatsweb and i created the /etc/gnats-db.conf file as
	 "/usr/local/share/gnats/gnats-db: dbase"
 Now i run the test as
 make test USERNAME=anon PASSWORD=pw DATABASE=dbase
 and this is the output

 perl test.pl
 Content-type: text/html

 <H1>Software error:</H1>
 <CODE>Can't call method &quot;header&quot; on an undefined value at
 gnatsweb.pl line 2198.
 </CODE>
 <P>
 For help, please send mail to this site's webmaster, giving this
 error message
 and the time and date of the error.

 test.pl: Can't call method "header" on an
 undefined value at gnatsweb.pl line 2198.
 connect...........................................FAIL
 make: *** [test] Error 111


 Kindly help me what could be the problem. The main problem what i
feel is connection refused error message is given. Why it is giving
 so.

 Even when i do telnet to the localhost at port 1529 like,
 "telnet localhost 1529"
the connection gets refused. But this entry is there in the /etc/services
file.

Also is the database in-built with GNATS itself??? 
PLEASE FOLLOW-UP THIS PROBLEM AS THIS IS A SERIOUS ISSUE FOR MANY OTHERS
TOO.

"Opportunity is missed by most people because
it is dressed in overalls and looks like work." - Thomas Edison

gnats installation

[Wes Barris]

Hello,

I am continuing to muddle through the installation procedure for
gnats.  The "mkcat" command is giving this error:

root@kirby# sudo -u gnats mkcat
query-pr: The directory /usr/local/com/gnatsdb does not exist for database default
query-pr: The directory /usr/local/com/gnatsdb does not exist for database default

I found that it is complaining becuase a dirctory doesn't exist:

root@kirby# fgrep query-pr /usr/local/libexec/gnats/mkcat 
GNATS_DB_DIR="`query-pr --print-directory-for-database`"
query-pr --list-categories | awk -F: '{print $1}' | while read i
root@kirby# query-pr --print-directory-for-database
query-pr: The directory /usr/local/com/gnatsdb does not exist for database default

I haven't seen this directory mentioned in the web page installation
instructions:

http://sources.redhat.com/gnats/3_113_manual/gnats_4.html#SEC55

Was this supposed to be created by the installation?  Am I just
supposed to "mkdir /usr/local/com/gnatsdb"?

If I do, I just get more errors.  It seems that there is an important
step missing in the instructions but I don't know what it is:

root@kirby# mkdir /usr/local/com
root@kirby# mkdir /usr/local/com/gnatsdb
root@kirby# query-pr --print-directory-for-database
query-pr: Unable to read config file /usr/local/com/gnatsdb/gnats-adm/dbconfig


-----------------------------------------------------------------------
Wes Barris                                            wes@networkcs.com
Network Computing Services, Inc.                           612.337.3423
-----------------------------------------------------------------------
Today's fortune: I think animal testing is a terrible idea; they get
all nervous and give the wrong answers.