From: Yngve Svendsen <yngve.svendsen@sun.com>
To: Roman Neuhauser <neuhauser@bellavista.cz>
Cc: help-gnats@gnu.org
Subject: Re: submitting followups through gnatsweb
Date: Mon, 27 Oct 2003 14:55:00 -0000 [thread overview]
Message-ID: <3F9D3167.4050106@sun.com> (raw)
In-Reply-To: <20031026215243.GO72983@freepuppy.bellavista.cz>
Roman Neuhauser wrote:
> Hi there,
>
> I installed GNATS 4.0, including gnatsweb that came bundled in the
> tarball. It's most probably my thick skull, but I just don't see it: how
> do I submit a followup through gnatsweb?
>
Gnatsweb is not by default meant to support submission of follow-ups
directly. It is mainly meant to be a tool to be used internally by
support organizations, and the standard way for "customers" to submit
follow-ups to a GNATS report is by e-mail. That is why there is a "send
e-mail to interested parties" link provided on the "View PR" page.
Still, you can tweak GNATS and Gnatsweb to include a kind of followup
mechanism by using the Append to Audit-Trail field recipe in Appendix E
of the manual, but you should definitely ask yourself if you want to
provide Edit access to everyone who might want to submit a follow-up.
--
Yngve Svendsen
Gnatsweb maintainer
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next prev parent reply other threads:[~2003-10-27 14:55 UTC|newest]
Thread overview: 3+ messages / expand[flat|nested] mbox.gz Atom feed top
2003-10-26 21:58 Roman Neuhauser
2003-10-27 14:55 ` Yngve Svendsen [this message]
2003-10-27 15:18 ` Roman Neuhauser
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