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* Problems with mailformat initial-response-to-submitter
@ 2005-03-13 18:03 Micha Lenk
  2005-03-14 19:08 ` Mel Hatzis
  2005-03-15 15:52 ` Hans-Albert Schneider
  0 siblings, 2 replies; 3+ messages in thread
From: Micha Lenk @ 2005-03-13 18:03 UTC (permalink / raw)
  To: help-gnats

[-- Attachment #1: Type: text/plain, Size: 500 bytes --]

Hello,

I am trying to setup my gnats (Debian package 4.0-7) installation using 
custom formats for the initial mailresponse to the submitter. I think 
that I have activated this feature since the option send-submitter-ack 
is set to "true". But when I send a bug to bugs@mi.fs.uni-karlsruhe.de 
only a mail to gnats-admin and *not* to the sender of the PR will be sent.

Can you help me? You can find the /etc/gnats/db-config/default/dbconfig 
attached to this mail.

Thank you in advance.
   Micha

[-- Attachment #2: dbconfig --]
[-- Type: text/plain, Size: 21275 bytes --]

# This configuration file describes the standard "out-of-the-box" configuration
# for GNATS.  It is responsible for describing the types of data stored
# in fields, the order of fields in the index file, and the format of
# results returned from query-pr.
#
# The format of the file is rather freeform; whitespace is unnecessary, and is
# ignored.  Any text after a # is considered to be a comment, and is ignored 
# until the end of the line.
#
# The first section describes various aspects of the database.

database-info {
    # If true, mail is sent to the gnats-admin mail address instead
    # of the submitter.  (Should be set to false or true.)
    debug-mode false

    # If true, all of the Received: headers are kept in the PR,
    # otherwise only the first one is kept.
    keep-all-received-headers false

    # If true, we track required PR times and notify the responsible
    # people when the times expire.
    notify-about-expired-prs false

    # Send the PR submitter an acknowledgement for a newly-submitted PR;
    # the format of the message is the "mail-format" query format.
    send-submitter-ack true

    # The directory where at-pr and mail-pr can be found.
    libexecdir "/usr/lib/gnats"

    # The hours that define a business day, in 24-hour format.
    business-day-hours 10-17
    # The starting and ending days of the week that define the business day.
    business-week-days 1-5

    # If true, directories for categories are automatically created if they
    # don't already exist.
    create-category-dirs true

    # The default permission mask for new category directories.
    category-dir-perms "0750"
}

#
# The second section describes each field within the PR.
#
# The name specified here is also used as the field header in the PR, with
# a `>' prepended and a `:' appended.
#

field "Number" {
    # This entry describes a builtin field; "number" is the internal
    # name of the field.  (The builtin names correspond to the old gnats
    # field names, and are case-insensitive as are field names.)
    builtin-name "number"

    # A one-line description of the field, in human-readable form.
    description "PR Number"

    # Integer values are stored in this field.
    integer {
        # This must be -1 -- code in various programs relies on the first
        # character of the field being a '-' if the value wasn't specified.
        # Really, it shouldn't have a default.
        default "-1"
    }
    # The field value may not be edited.
    read-only
}

field "Category" {
    builtin-name "category"
    description "What area does this PR fall into?"
    #
    # The possible values for this field are enumerated in a separate file.
    #
    enumerated-in-file {
	#
	# The name of the file is "categories"; it is located in the
	# gnats-adm subdirectory of the database.
	#
	path "categories"
	#
	# The names of the fields in the file; the file has 4 fields.
	# Fields within the file are separated by colons (:).
	#
	fields {
	    "category" "fullname" "person" "notify"
	}
	# The file is keyed on this field.  (This is currently ignored, but
	# it will eventually be used and should be present.  For now, this
	# must always be the first field listed above.)
	key "category"
    }
    # This field is searched when doing a --text search in query-pr.
    textsearch
}

field "Synopsis" {
    builtin-name "synopsis"
    description "One-line summary of the PR"
    text
    # When doing queries on this field, by default regexps do not need to
    # match the contents of the field exactly.  The other possible
    # value is "exact-regexp".
    query-default inexact-regexp
    textsearch
}

field "Confidential" {
    builtin-name "confidential"
    description "Yes/no flag indicating if the PR contents are confidential"
    # An enumerated field with two possible values; the default value
    # is "yes".
    enum {
	values { "yes" "no" }
	default "yes"
    }
    textsearch
    # This field may not be queried unless the user has full permissions
    # to search it.  (Does this actually do anything???  Probably not.)
    restricted
}

field "Severity" {
    builtin-name "severity"
    description "How severe is the PR?"
    enum {
	values { "critical" "serious" "non-critical" }
	default "serious"
	# We don't want to suggest a default when a PR is being input.
	input-default ""
    }
    textsearch
}

field "Priority" {
    builtin-name "priority"
    description "How critical is it that the PR be fixed?"
    enum {
        values { "high" "medium" "low" }
        default "medium"
	# We don't want to suggest a default when a PR is being input.
	input-default ""
    }
    query-default exact-regexp
    textsearch
}


field "Responsible" {
    builtin-name "responsible"
    description "The user responsible for the PR"
    enumerated-in-file {
	path "responsible"
	fields {
	    "responsible" "fullname" "alias"
	}
	key "responsible"
	# We have to allow any value here, because old GNATS didn't require
	# all possible responsible users to be listed in the responsible
	# file--it looks in the password database as well.
	#
	# The flag indicates that the value in the field doesn't have to
	# match one of the entries in the administrative file.
	allow-any-value
    }
    textsearch
    # When the field is edited, we want an audit-trail entry to be added,
    # and we want to require a reason for the change.
    on-change {
	add-audit-trail
	require-change-reason
    }

# Terminate the entry in the index after the first space.  (bleah!  Probably
# no longer needed. And we should handle this by allowing a format 
# character in the index spec instead of this option.)
    nospaces-in-index
}

field "State" {
    builtin-name "state"
    description "The current state of the PR"
    enumerated-in-file {
	path "states"
	fields { "state" "type" "description" }
	key "state"
    }
    textsearch

    on-change {
	# Add Audit-Trail entries when this field changes.
	add-audit-trail
	# Require that a reason be supplied when this field is edited.
	require-change-reason
    }
#
# Here's an example of how we would set the Closed-Date: field when the
# State: field is changed to "closed".
#
# Note that a \ followed by a newline is ignored, and \n within strings
# is translated to the EOL character.
#
# Only do the edit if the new State's type is "closed".
#
    on-change "State[type]==\"closed\"" {
#
#	Set the Closed-Date field to the current date.  (We can also
#       use $OldValue and $NewValue here as well, in addition to any
#       of the PR's field values.)
#
	set-field "Closed-Date" {
	    "%s"
	    "$CurrentDate"
	}
    }

#
# If the old PR's State: field type is closed...then we want to clear
# the Closed-Date field, because the new PR's state isn't closed anymore.
#
    on-change "oldpr:State[type]==\"closed\"" {
	#
	# Null it out.
	#
	set-field "Closed-Date" {
	    ""
	}
    }
}

field "Location" {
    description "Where does the problem occur?"
    enum {
        values { "info" "mathe" "both" "other"}
	input-default ""
    }
    query-default inexact-regexp
    textsearch
}

field "Keywords" {
    description "Keywords used to index this PR"
    text
    query-default inexact-regexp
    textsearch
}

field "Date-Required" {
    description "Date that the PR must be fixed by"
    date
}

field "Class" {
    description "The type of bug"
    enumerated-in-file {
	path "classes"
	fields { "class" "type" "description" }
	key "class"
    }
    textsearch
}

field "Submitter-Id" {
    builtin-name "submitter-id"
    description "Site-specific identification of the PR author"
    enumerated-in-file {
	path "submitters"
	fields {
	    "submitter" "fullname" "type" "rtime" "contact" "notify"
	}
	key "submitter"
    }
    textsearch
}

field "Arrival-Date" {
    builtin-name "arrival-date"
    description "Arrival date of the PR"
    # A date field.  Dates are validated as to format before they can be
    # stored; the field contents may also be empty.
    date
    # The field value may not be edited.
    read-only
}

field "Closed-Date" {
    builtin-name "closed-date"
    description "Date when the PR was closed"
    date
    # The field may not be edited by the user.
    read-only
}

field "Cases" {
    description "Records about incidents related to this PR"
    text
    query-default inexact-regexp
    textsearch
}

field "Last-Modified" {
    builtin-name "last-modified"
    description "Last modification date of the PR"
    date
    # The field may not be edited by the user.
    read-only
}

field "Originator" {
    builtin-name "originator"

    description "Name of the PR author"

    # The data type stored in this field is text. 
    text

    query-default inexact-regexp

    textsearch
}

field "Release" {
    description "release number or tag"
    text
    query-default inexact-regexp
    textsearch
}

field "Organization" {
    description "Organization of PR author"
    # Multiple lines of text may appear in the field.
    multitext
}

field "Environment" {
    # Dieses Feld kann z.B. für den Hostname verwendet werden.
    description "Machine, OS, target, libraries"
    multitext
}

field "Description" {
    builtin-name "description"
    description "Precise description of the problem"
    multitext
}

field "How-To-Repeat" {
    description "code/input/activities to reproduce the problem"
    multitext
}

field "Fix" {
    description "How to correct or work around the problem, if known"
    multitext {
# Do we really want this here?
	default "\nUnknown"
    }
}

field "Release-Note" {
    multitext
}

# This field should be append-only, to prevent screwballs from deleting
# text out of it.  However, we need to fix the permissions model before
# we add that sort of guff.
field "Audit-Trail" {
    builtin-name "audit-trail"
    description "Log of specific changes to the PR"
    multitext
}

#
# This is the "limbo death nuke" field where unparsed text ends up.
#
field "Unformatted" {
    builtin-name "unformatted"
    description "Miscellaneous text that was not parsed properly"
    multitext
}

#
# The following query sections describe the output of various types of
# queries.
#
# For a full query, all fields are printed out.  The format used is
# the same as a normal PR.
#
query "full" {
    fields all
}

#
# Used for edits.  The field contents are displayed "raw".
#
query "edit" {
    fields all
    raw
}

#
# If a list of fields is given without any format specifier, the fields
# are printed out in the same format as they would appear in a PR,
# complete with headers.
#
# The standard query type is the one that is performed by default if no
# format is specified to query-pr.
# 
query "standard" {
    fields {
	"Number" "Category" "Synopsis" "Confidential" "Severity" "Priority"
	"Responsible" "State" "Class" "Cases" "Location" "Keywords"
	"Date-Required" "Submitter-Id" "Arrival-Date" "Closed-Date"
	"Last-Modified" "Originator" "Release"
    }
}

#
# The format string uses printf-style formatting to format its
# output. No headers are printed, and a trailing EOL character is
# always output. \n within the string is replaced with the proper EOL
# character.
#
# The format characters are:
# %s - plain string.
# %S - similar to %s, but the string is terminated at the first space
#      that occurs in the field contents.  Used for the Responsible:
#      field.
# %d - integer value.  This is normally used to print out enumerated
#      fields with their integer equivalent, or to print out dates
#      as "seconds since Jan 1, 1970".
# %D - formatted date field.
# %Q - SQL-formatted date field.
# %F - write the entire field with the header and a newline, just as if
#      it were being written to a PR.  Any positional indicators and
#      such are ignored.
#
# For most %-formats the usual `-' and `+' positional specifiers may be given.
#
# This is the --summary format in query-pr.
#
query "summary" {
    format "%8s %-8.8S %-8.8s %-9.9s %-9.9s %-8.8s %-10.10s %s"
    fields {
	"Number" "Responsible" "Category" "State" "Severity" "Priority"
	"Submitter-Id" "Synopsis"
    }
}

#
# The next two are historical silliness.
#
query "sql" {
    format "%-8.8s|%-16.16s|%-128.128s|%-3.3s|%1.1d|%1.1d|%-16.16S|%1.1d|%1.1d|%-16.16s|%-21.21Q|%-64.64s|%-64.64s|%-21.21Q|%-21.21Q|%-64.64s|%-64.64s|%-21.21Q|"
    fields {
	"Number" "Category" "Synopsis" "Confidential" "Severity" "Priority"
	"Responsible" "State" "Class" "Submitter-Id" "Arrival-Date"
	"Originator" "Release" "Last-Modified" "Closed-Date" "Location"
	"Keywords" "Date-Required"
    }
}

query "sql2" {
    format "%s|%s|%s|%s|%d|%d|%S|%d|%d|%s|%Q|%s|%s|%Q|%Q|%s|%s|%Q|"
    fields {
	"Number" "Category" "Synopsis" "Confidential" "Severity" "Priority"
	"Responsible" "State" "Class" "Submitter-Id" "Arrival-Date"
	"Originator" "Release" "Last-Modified" "Closed-Date" "Location"
	"Keywords" "Date-Required"
    }
}

#
# The format used for Audit-Trail entries.  The following parameters
# are passed in, and can be used in addition to any of the PR fields:
# $FieldName -- the name of the field that has changed
# $OldValue -- the old value of the field
# $NewValue -- the new field value
# $EditUserEmailAddr -- the email address of the user editing the field
# $CurrentDate -- the current date
# $ChangeReason -- the reason for the change (may be blank if no reason was
#					      supplied)
#
audit-trail-format {
    format "\
%s-Changed-From-To: %s->%s\n\
%s-Changed-By: %s\n\
%s-Changed-When: %s\n\
%s-Changed-Why:\n\
%s\n\n"

    fields {
	"$FieldName" "$OldValue" "$NewValue"
	"$FieldName" "$EditUserEmailAddr"
	"$FieldName" "$CurrentDate"
	"$FieldName" "$ChangeReason"
    }
}

#
# This message is used when mailing an initial response back to the 
# PR submitter.
#

mail-format "initial-response-to-submitter" {
    from-address {
	fixed-address "gnats-admin@mi.fs.uni-karlsruhe.de"
    }

    # For addresses that are joined with |, we try each one in turn, from
    # left to right,  until we find one that's non-empty.
    # Multiple addresses may be listed here.
    to-addresses {
	"Reply-To:" | "From:" | "From" | "Submitter-Id"
    }
    header {
#	format "MIME-Version: 1.0\n\
#Content-Type: text/plain; charset=iso-8859-1\n\
#Content-Transfer-Encoding: 8bit\n\
#Subject: Bug#%s: %s\n"
	format "Subject: Bug#%s: %s\n"
	fields { "Number" "Subject:" }
    }

    body {
format "Vielen Dank für Deinen Fehlerbericht.\n\
Er hat die Fehlerbericht-Nummer %s.\n\
Der zuständige Ansprechpartner für diesen Fehlerbericht ist %s\n\
\n\
%F%F%F%F\n\
"
	fields { "Number" "Responsible[fullname]"
	         "Category" "Responsible" "Synopsis" "Arrival-Date" }
    }
}

#
# The message sent to the responsible parties when a new non-pending
# PR arrives.
#

mail-format "initial-pr-notification" {
    # Who the mail is from.
    from-address {
	"From:" | "From"
    }

    # We send mail to the responsible person, the addresses listed in
    # the contact and notify fields of the submitter adm file entry for
    # the Submitter-Id, and the notify person listed in the category
    # adm file.
    to-addresses {
	"Responsible"
	"Submitter-Id[contact]"
	"Submitter-Id[notify]"
	"Category[notify]"
    }

    # The reply-to address; either use the Reply-To: or From: header values 
    # from the PR, or the Submitter-Id's mail address.
    reply-to {
	"Reply-To:" | "From:" | "Submitter-Id"
    }

    # Any additional header text we want to add.  Must have a newline at the
    # end of each line.
    header {
	format "Subject: %s/%s: %s\n"
	fields { "Category" "Number" "Subject:" }
    }

    body {
# Need to add this feature, or something like it.
#	($ExpireTime != "") {
#		format "\tThe contract type is `%s' with a response time of %d business hours.\n"
#		fields { "Submitter-Id[type]" "$ExpireTime" }
#	}
#       %P is "write the entire PR".  Ugh.  FIXME XXX ??? !!!
	format "%P"
	# And if there's a %-format...there has to be an associated field.  
	# Double bleah.
	fields { "$" }
    }
}

#
# This format is used for initial PRs that end up as pending PRs.
#
mail-format "initial-pr-notification-pending" {
    #
    # Is this good?
    #
    from-address {
	"From:" | "From"
    }

    #
    # Boring--we only tell gnats-admin about it.
    #
    to-addresses {
	fixed-address "gnats-admin"
    }

    #
    # Questionable for a pending PR.
    #
    reply-to {
	"Reply-To:" | "From:" | "Submitter-Id"
    }

    header {
	format "Subject: %s/%s: %s (pending)\n"
	fields { "Category" "Number" "Subject:" }
    }

    body {
#
#       See above.
#
#	($ExpireTime != "") {
#		format "\tThe contract type is `%s' with a response time of %d business hours.\n"
#		fields { "Submitter-Id[type]" "$ExpireTime" }
#	}
	format "%P"
	fields { "$" }
    }
}

#
# Used when a response to a PR is received via email.
#
# The following parameters are passed in:
# $MailFrom -- the From: line of the original message
# $MailTo -- the To: line of the original message
# $MailSubject: The Subject: line of the original message
# $MailCC: The CC: line of the original message
# $NewAuditTrail -- the text of the new audit trail entry (the body of
#	            the message)
#
mail-format "appended-email-response" {
    from-address {
	"$MailFrom"
    }

    #
    # Should we send a copy to the user that sent in the message?
    #
    to-addresses {
	"Responsible"
	"Submitter-Id[contact]"
    }

    reply-to {
	"$MailFrom"
    }

    header {
	format "Subject: %s/%s: %s\n"
	fields { "Category" "Number" "$MailSubject" }
    }

    body {
	format "The following reply was made to PR %s/%s; it has been noted by GNATS.\n\n%s"
	fields { "Category" "Number" "$NewAuditTrail" }
    }
}

#
# Used to send mail for a change that generates an Audit-Trail entry.
# The following parameters are available:
# $EditUserEmailAddr -- the email address of the user editing the PR
# $OldResponsible -- the previous Responsible field entry, if it was changed
# $NewAuditTrail -- the Audit-Trail: entries that have been appended
#		    by the edits
#
mail-format "audit-mail" {
    from-address {
	"$EditUserEmailAddr"
    }

    #
    to-addresses {
	"Responsible"
	"$OldResponsible"
	"Category[notify]"
	"Submitter-Id[contact]"
	"$EditUserEmailAddr"
	"Reply-To:" | "From:" | "From"
    }

    #
    # ???  Good question!
    #
    reply-to {
	fixed-address "bugs"
    }

    header {
	format "Subject: Re: %s/%s\n"
	fields { "Category" "Number" }
    }

    body {
	format "Synopsis: %s\n\n%s\n"
	fields { "Synopsis" "$NewAuditTrail" }
    }
}

#
# Used to send mail when a PR is deleted.
# The following parameters are available:
# $EditUserEmailAddr -- the email address of the user deleting the PR
# $PRNum -- the number of the PR that was deleted
# Can't refer to the deleted PR at this point--it's been deleted. *bam*
#
mail-format "deleted-pr-mail" {
    from-address {
	"$EditUserEmailAddr"
    }

    #
    to-addresses {
	fixed-address "gnats-admin"
    }

    header {
	format "Subject: Deleted PR %s\n"
	fields { "$PRNum" }
    }

    body {
	format "PR %s was deleted by user %s.\n"
	fields { "$PRNum" "$EditUserEmailAddr" }
    }
}

#
# Global on-change sections are executed once for each PR edit.
#
# This one takes care of setting the Last-Modified field.  The following
# format parameters are available:
#
# $CurrentDate -- the current date
# $EditUserEmailAddr -- the email address of the user making the change(s)
#
on-change {
    set-field "Last-Modified" { "%s" "$CurrentDate" }
}

#
# The index entry lists the fields that appear in the index.  For now, the PR
# ID (consisting of "category/number") is always first in the index records,
# and is not explicitly given here.
#
# The binary-index keyword indicates that a binary file format will be used
# to store the index.  This has several advantages over the old ASCII format,
# not the least of which is avoiding problems with quoting field separators
# (which didn't work properly in GNATS v3).
# 
# If the old ASCII format is used (by setting binary-index to false) a '|' is
# used as the separator between fields by default.  An alternate field 
# separator may be given with the "separator" keyword.
#
index {
    # Name of the index file in the gnats-adm directory.  The name is
    # respected, but you can only have one index entry per database (for
    # now).  The index is keyed by PR number.
    path "index"
    # The fields in the index, in the order in which they will appear.
    fields {
	"Submitter-Id" "Responsible" "State" "Confidential" "Severity"
	"Priority" "Date-Required" "Location" "Keywords" "Arrival-Date"
	"Last-Modified" "Closed-Date" "Class" "Originator" "Release"
	"Synopsis" "Cases"
    }
    # A somewhat convoluted binary format is used when binary-index is set
    # to true.
    binary-index true
}

# initial-entry describes which fields should be present on initial entry;
# this is used by send-pr (for example) to decide which fields to include 
# in the template.  
#
# These are listed in the approximate order in which they should appear in
# the template.
initial-entry {
    fields {
	"Submitter-Id" "Originator" "Organization" "Synopsis" "Confidential"
	"Severity" "Priority" "Category" "Class" "Location" "Release"
	"Environment" "Description" "How-To-Repeat" "Fix"
    }
}

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2005-03-13 18:03 Problems with mailformat initial-response-to-submitter Micha Lenk
2005-03-14 19:08 ` Mel Hatzis
2005-03-15 15:52 ` Hans-Albert Schneider

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