From mboxrd@z Thu Jan 1 00:00:00 1970 From: Rick Macdonald To: Jeff Johnson Cc: gnats-devel@sourceware.cygnus.com Subject: Re: GNATS Usage Date: Thu, 29 Apr 1999 21:00:00 -0000 Message-id: References: <19990429174647.A10450@websitefactory.net> X-SW-Source: 1999-04/msg00001.html On Thu, 29 Apr 1999, Jeff Johnson wrote: > I'm looking to implemnt more of a customer issue-tracking system, > rather than a bug tracking system, that can be used completely > through a web interface (with email integration) and I was wondering > if GNATS was the right choice. Are there any other ticket/issue > tracking systems available for tracking customer service and/or > local software issues that are freely available with or without > source? What about Debians bug-tracking system? The latest gnats-beta-3.110 fits this. The new gnatsweb is the thing for you to look at. Debians system you can see for yourself on their site. ...RickM... From mboxrd@z Thu Jan 1 00:00:00 1970 From: Rick Macdonald To: Jeff Johnson Cc: gnats-devel@sourceware.cygnus.com Subject: Re: GNATS Usage Date: Fri, 30 Apr 1999 07:38:00 -0000 Message-ID: References: <19990429174647.A10450@websitefactory.net> X-SW-Source: 1999-q2/msg00001.html Message-ID: <19990430073800.GuwB0qm-oAYF_wP07FseDdq6d5p4LkP9DSloDtjKGX8@z> On Thu, 29 Apr 1999, Jeff Johnson wrote: > I'm looking to implemnt more of a customer issue-tracking system, > rather than a bug tracking system, that can be used completely > through a web interface (with email integration) and I was wondering > if GNATS was the right choice. Are there any other ticket/issue > tracking systems available for tracking customer service and/or > local software issues that are freely available with or without > source? What about Debians bug-tracking system? The latest gnats-beta-3.110 fits this. The new gnatsweb is the thing for you to look at. Debians system you can see for yourself on their site. ...RickM...