From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: (qmail 108077 invoked by alias); 31 May 2017 14:39:16 -0000 Mailing-List: contact overseers-help@sourceware.org; run by ezmlm Precedence: bulk List-Id: List-Archive: List-Post: List-Help: , Sender: overseers-owner@sourceware.org Received: (qmail 108020 invoked by uid 89); 31 May 2017 14:39:15 -0000 Authentication-Results: sourceware.org; auth=none X-Virus-Found: No X-Spam-SWARE-Status: No, score=-1.0 required=5.0 tests=AWL,BAYES_00,SPF_HELO_PASS,SPF_NEUTRAL autolearn=no version=3.3.2 spammy=HDKIM-Filter:cgf.cx, H*RU:cgf.cx, Hx-spam-relays-external:cgf.cx, Something X-HELO: cgf.cx Received: from external.cgf.cx (HELO cgf.cx) (107.170.62.102) by sourceware.org (qpsmtpd/0.93/v0.84-503-g423c35a) with ESMTP; Wed, 31 May 2017 14:39:13 +0000 Received: by cgf.cx (sSMTP sendmail emulation); Wed, 31 May 2017 10:39:13 -0400 DKIM-Filter: OpenDKIM Filter v2.11.0 cgf.cx 5549340619 Date: Wed, 31 May 2017 14:39:00 -0000 From: Christopher Faylor To: "Frank Ch. Eigler" , Overseers , Carlos O'Donell , "Joseph S. Myers" , David Edelsohn Subject: Re: GCC Bugzilla accounts Message-ID: <20170531143913.GA1254@ednor.casa.cgf.cx> Mail-Followup-To: "Frank Ch. Eigler" , Overseers , Carlos O'Donell , "Joseph S. Myers" , David Edelsohn References: <1f9b4a90-04ad-d0c8-cb2f-13ed34ce96f2@redhat.com> <319d4fda-59ff-dc5b-ee36-21fc5e84518d@redhat.com> MIME-Version: 1.0 Content-Type: text/plain; charset=us-ascii Content-Disposition: inline In-Reply-To: User-Agent: Mutt/1.5.20 (2009-06-14) X-SW-Source: 2017-q2/txt/msg00097.txt.bz2 On Wed, May 31, 2017 at 09:22:47AM -0400, David Edelsohn wrote: >On Wed, May 31, 2017 at 9:14 AM, Frank Ch. Eigler wrote: >> On May 31, 2017 8:41:55 AM EDT, David >[...] current requests for account creation >>>either are being lost or not responded. >> >>This is not true. Every request that comes into overseers@ gets >>addressed. We just don't spam you with a visible ack cc. > >Something is going wrong because I and others are seeing numerous >reports on social media of requests that receive no response. As >mentioned earlier in the thread, some people report that they receive >automated bounce replies because their email clients send HTML >messages. People are resorting to reporting bugs through social media >and Stackoverflow because they cannot report them through the proper >channels. This needs to be fixed. There certainly are people who send html-only email to overseers asking to have an account created. That is an issue that they can fix for themselves and many do. Back when I thought I had some free time for sourceware, I started on a all-in-one web form intended to sign up for a new account, add a new group, or gain bugzilla access: https://sourceware.org/account/ The intent was that requests for a new account would be sent to a list of people who could act on the request and automatically create an account without necessarily getting someone from overseers involved. The above is just a stub. It reflects my journey as I learned javascript and php for my new job so it may be buggy. However, would something like the above be acceptable for at least an interim solution? cgf