From mboxrd@z Thu Jan 1 00:00:00 1970 Return-Path: Received: (qmail 30289 invoked by alias); 31 May 2017 14:49:16 -0000 Mailing-List: contact overseers-help@sourceware.org; run by ezmlm Precedence: bulk List-Id: List-Archive: List-Post: List-Help: , Sender: overseers-owner@sourceware.org Received: (qmail 19771 invoked by uid 89); 31 May 2017 14:49:01 -0000 Authentication-Results: sourceware.org; auth=none X-Virus-Found: No X-Spam-SWARE-Status: No, score=-1.4 required=5.0 tests=AWL,BAYES_00,FREEMAIL_FROM,RCVD_IN_DNSWL_NONE,RCVD_IN_SORBS_SPAM,SPF_PASS autolearn=no version=3.3.2 spammy=Robot, Something, Christopher, christopher X-HELO: mail-qk0-f195.google.com Received: from mail-qk0-f195.google.com (HELO mail-qk0-f195.google.com) (209.85.220.195) by sourceware.org (qpsmtpd/0.93/v0.84-503-g423c35a) with ESMTP; Wed, 31 May 2017 14:48:57 +0000 Received: by mail-qk0-f195.google.com with SMTP id y128so2093224qka.3 for ; Wed, 31 May 2017 07:49:00 -0700 (PDT) X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20161025; h=x-gm-message-state:mime-version:in-reply-to:references:from:date :message-id:subject:to; bh=eVyFNosvsQZaOSyztgLrlsIJF1jLHWGRX9a6oHgxwkI=; b=Q6WrWSxoCs7NQgzBK1PDiS7ganfVeDvyJBrpO94qiuYxJtLmrumXOzFgJiwQOWlAf7 eLOr1UGvFAK1l5wEmfcV4Fn/jtfpkc8P9pef2ce5tY9qWsQgCKsvHA6Fbimel8KwNBN6 azTeXs5lNCj1gLXx4kryxE5lUPj4+CqNE2IJRMPp951bf2yCOyJR75VBeMGolpvv4p/3 icOSM3NvpJaSKETlpZJIxXMjaMbr3aRoPNhtr+JvsneuRcLDwNr8df/axG3SEHzYbG01 py5a6foSkkWHc4RjviU9EugiQKqy3TS0fiBRid81J7VbWm0ou5UxhYpAU1EsVAdK1qOe Q74A== X-Gm-Message-State: AODbwcCozqzUQ+ZqsDzNqPHQlQ/xvQ+lsDCer6N6Fhg9E6qGfSazrZy+ xZ+6x6ndskWK5a+Y5cUfZ5NO4XwyPw== X-Received: by 10.55.122.133 with SMTP id v127mr27274263qkc.106.1496242139333; Wed, 31 May 2017 07:48:59 -0700 (PDT) MIME-Version: 1.0 Received: by 10.12.185.172 with HTTP; Wed, 31 May 2017 07:48:58 -0700 (PDT) In-Reply-To: <20170531143913.GA1254@ednor.casa.cgf.cx> References: <1f9b4a90-04ad-d0c8-cb2f-13ed34ce96f2@redhat.com> <319d4fda-59ff-dc5b-ee36-21fc5e84518d@redhat.com> <20170531143913.GA1254@ednor.casa.cgf.cx> From: David Edelsohn Date: Wed, 31 May 2017 14:49:00 -0000 Message-ID: Subject: Re: GCC Bugzilla accounts To: "Frank Ch. Eigler" , Overseers , "Carlos O'Donell" , "Joseph S. Myers" Content-Type: text/plain; charset="UTF-8" X-SW-Source: 2017-q2/txt/msg00098.txt.bz2 On Wed, May 31, 2017 at 10:39 AM, Christopher Faylor wrote: > On Wed, May 31, 2017 at 09:22:47AM -0400, David Edelsohn wrote: >>On Wed, May 31, 2017 at 9:14 AM, Frank Ch. Eigler wrote: >>> On May 31, 2017 8:41:55 AM EDT, David >[...] current requests for account creation >>>>either are being lost or not responded. >>> >>>This is not true. Every request that comes into overseers@ gets >>>addressed. We just don't spam you with a visible ack cc. >> >>Something is going wrong because I and others are seeing numerous >>reports on social media of requests that receive no response. As >>mentioned earlier in the thread, some people report that they receive >>automated bounce replies because their email clients send HTML >>messages. People are resorting to reporting bugs through social media >>and Stackoverflow because they cannot report them through the proper >>channels. This needs to be fixed. > > There certainly are people who send html-only email to overseers asking > to have an account created. That is an issue that they can fix for > themselves and many do. Is there a reason that mail to overseers must reject HTML-only email? Or maybe we need a separate email alias for GCC Bugzilla account requests without the restriction. One hypothesis: "bounce" messages due to HTML are being categorized as SPAM or junk email and the user never receives the message. The user believes that the request was ignored. Even if users can changes the email client settings, it's not clear that this makes a good impression on users who want to contribute bug reports. > > Back when I thought I had some free time for sourceware, I started on a > all-in-one web form intended to sign up for a new account, add a new > group, or gain bugzilla access: > > https://sourceware.org/account/ > > The intent was that requests for a new account would be sent to a list > of people who could act on the request and automatically create an > account without necessarily getting someone from overseers involved. > > The above is just a stub. It reflects my journey as I learned > javascript and php for my new job so it may be buggy. However, would > something like the above be acceptable for at least an interim solution? That definitely would be an improvement. Of course, that form could get overwhelmed with SPAM without some "I am not a Robot" test. Thanks, David