How configurable is Gnats?

How configurable is Gnats?

[Stephen M. Przepiora]

Hello all, I was wondering how configurable Gnats is? It appears in the 
documentation for dbconfig that it is entirely configurable and that there 
aren't any required fields. However going through the other parts of the 
documentation leads one to believe there are required fields. Does anyone 
know which is true?

We wish to use Gnats as both a call center tracking/routing app and also as a 
bug tracker. These two things have extremely different needs and fields to 
fill out. As a bug tracker it can probably be left unchanged (dbconfig). As a 
call center tracker though almost all the fields could be dropped.

Steve Przepiora

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Re: How configurable is Gnats?

[Milan Zamazal]

>>>>> "SMP" == Stephen M Przepiora <smp@ncoastsoft.com> writes:

    SMP> Hello all, I was wondering how configurable Gnats is? It
    SMP> appears in the documentation for dbconfig that it is entirely
    SMP> configurable and that there aren't any required fields. However
    SMP> going through the other parts of the documentation leads one to
    SMP> believe there are required fields. Does anyone know which is
    SMP> true?

I believe `number', `category' and `unformatted' are absolutely
necessary and it wouldn't make much sense to go without them.  Maybe
other fields are always required too, you can experiment.  I'd like to
know whether there are required fields other than the three above.

Regards,

Milan Zamazal

-- 
When you're in a fight with an idiot, it's difficult for other people to tell
which one the idiot is.                       -- Bruce Perens in debian-devel

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How configurable is Gnats?

[Stephen M. Przepiora]

Hello all, I was wondering how configurable Gnats is? It appears in the 
documentation for dbconfig that it is entirely configurable and that there 
aren't any required fields. However going through the other parts of the 
documentation leads one to believe there are required fields. Does anyone 
know which is true?

We wish to use Gnats as both a call center tracking/routing app and also as a 
bug tracker. These two things have extremely different needs and fields to 
fill out. As a bug tracker it can probably be left unchanged (dbconfig). As a 
call center tracker though almost all the fields could be dropped.

Steve Przepiora

_______________________________________________
Help-gnats mailing list
Help-gnats@gnu.org
http://mail.gnu.org/mailman/listinfo/help-gnats

Re: How configurable is Gnats?

[Milan Zamazal]

>>>>> "SMP" == Stephen M Przepiora <smp@ncoastsoft.com> writes:

    SMP> Hello all, I was wondering how configurable Gnats is? It
    SMP> appears in the documentation for dbconfig that it is entirely
    SMP> configurable and that there aren't any required fields. However
    SMP> going through the other parts of the documentation leads one to
    SMP> believe there are required fields. Does anyone know which is
    SMP> true?

I believe `number', `category' and `unformatted' are absolutely
necessary and it wouldn't make much sense to go without them.  Maybe
other fields are always required too, you can experiment.  I'd like to
know whether there are required fields other than the three above.

Regards,

Milan Zamazal

-- 
When you're in a fight with an idiot, it's difficult for other people to tell
which one the idiot is.                       -- Bruce Perens in debian-devel

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Help-gnats mailing list
Help-gnats@gnu.org
http://mail.gnu.org/mailman/listinfo/help-gnats