Re: help

Re: help

[Gnanesh V]

Dear Sir/Madam,

         Problem 1: 
        I'm getting the arrival date, modified date,
closing date as 1969-12-31 18:59:59 (consistent) for
all new & edited problem reports. It is not displaying
the current updated system time. I have cross checked
the system time in my linux machine where GNATS is
installed, which is set correctly. Similarly my system
time is configured to EST. This is a serious problem
since, I'm unable to track the changes or updates done
on Problem reports based on date field query.

         Please let me know if u have any suggestions
regarding this.

Problem 2: 
        
         The second problem is when I a log Problem
report through create option the same message is
logged twice or thrice with consecutive PR numbers.
When I query the database and check, there will be two
or three problem reports with the same/similar data
present inside & index & audit trial files were also
updated with duplicates. 
         Please suggest me how to overcome this
duplication of Problem Reports.

Thanks & Regards
Gnanesh



--- Hans-Albert Schneider
<Hans-Albert.Schneider@mchp.siemens.de> wrote:
> >>>>> "GV" == Gnanesh V <gnanesh_v@yahoo.com>
> writes:
> 
>     GV> [...] the report is not been sent. Since, I
> don't get any
>     GV> acknowledgement & also if I check in the
> index file in
>     GV> gnats-admin the Problem report sent is not
> updated.
> 
> Does the report show up in the gnats-queue
> directory?  In this
> case, you have probably not set up a cron job to
> process
> gnats-queue.
> 
> If it does not show up un gnats-queue then there is
> probably
> something wrong with your mail setup.
> 
> 
> Hans-Albert
> 
> -- 
> Hans-Albert Schneider	
> <Hans-Albert.Schneider@infineon.com>
> Infineon Technologies AG	phone:	(+49) 89 234 45445
> Corporate Logic; Verification	fax:	(+49) 89 636
> 42284
> (CL DAT DF LD V)		Munich, Germany


__________________________________________________
Do You Yahoo!?
LAUNCH - Your Yahoo! Music Experience
http://launch.yahoo.com

_______________________________________________
Help-gnats mailing list
Help-gnats@gnu.org
http://mail.gnu.org/mailman/listinfo/help-gnats

Re: help

[Lars Henriksen]

On Thu, May 16, 2002 at 12:29:35AM -0700, Gnanesh V wrote:

> Problem 2: 
>         
>          The second problem is when I a log Problem
> report through create option the same message is
> logged twice or thrice with consecutive PR numbers.
> When I query the database and check, there will be two
> or three problem reports with the same/similar data
> present inside & index & audit trial files were also
> updated with duplicates. 
>          Please suggest me how to overcome this
> duplication of Problem Reports.

Check that you only have one cron daemon running.

Lars Henriksen

_______________________________________________
Help-gnats mailing list
Help-gnats@gnu.org
http://mail.gnu.org/mailman/listinfo/help-gnats

Re: help

[Gnanesh V]

Dear Sir/Madam,

          As u had mentioned You r right! Exactly the
same process happened. I restarted the system so that
if there were any duplicates cron daemon process
running could be killed. Only one cron daemon was
running after restart.  After this I created the
problem report for which the duplicates were not
observed till now. Its is working fine. Thank you for
the timely suggestion given. 

          One more request from my side. 
Problem : 1 
          We are using one more GNATS-system where in
the problem reports are logged as of now, & we are
using it regularly. I have configured the database of
new GNATS-system exactly the same as the one we are
using. All database & configuration files I have
copied & cross checked it. So the new GNATS which I
had configured will be my backup system or replica of
the existing GNATS-system. 

Now my problem lies here. 
   In new GNATS-system, when I tried to edit & submit
any of the old Problem report which I had copied  the
report is not getting updated in the index file &
audit-trial file. But I'm  not getting any errors. We
receive mails correctly for the edit changes done but
when I query and cross check the same in the html page
the Problem report is not getting updated. It retains
the same old data. So please let me know whether this
problem can be solved & if so pl. give me the steps to
proceed. 

   If this issue is solved then the new GNATS-System
what I had installed can be used as a redundant
system(backup system) so that at any instance, if the
GNATS setup is corrupted on one machine the backup
machine can be used. This can be useful to avoid
hamper in work.

  I would like to welcome & appreciate your suggestion
in this regard.


Thanks & Regards
Gnanesh
 
--- Lars Henriksen <Lars.Henriksen@netman.dk> wrote:
> On Thu, May 16, 2002 at 12:29:35AM -0700, Gnanesh V
> wrote:
> 
> > Problem 2: 
> >         
> >          The second problem is when I a log
> Problem
> > report through create option the same message is
> > logged twice or thrice with consecutive PR
> numbers.
> > When I query the database and check, there will be
> two
> > or three problem reports with the same/similar
> data
> > present inside & index & audit trial files were
> also
> > updated with duplicates. 
> >          Please suggest me how to overcome this
> > duplication of Problem Reports.
> 
> Check that you only have one cron daemon running.
> 
> Lars Henriksen


__________________________________________________
Do You Yahoo!?
LAUNCH - Your Yahoo! Music Experience
http://launch.yahoo.com

_______________________________________________
Help-gnats mailing list
Help-gnats@gnu.org
http://mail.gnu.org/mailman/listinfo/help-gnats

help

[Gnanesh V]

Dear Sir/Madam,

             I have installed GNATS 3.113.1 on linux
6.2 version by following the installation steps
provided. I have configured all the required files
under gnats-adm. Mail aliases, gnatsd.access &
gnats-db.conf is also configured in /etc directory.
Started the required daemon services like sendmail on
linux m/c. I have tried out sendmail on linux m/c
which is working normally through pine. But when I try
to Create & Submit a new Problem report through web
page ie through
http://<http://ip-addr/cgi-bin/gnatsweb.pl the report
is not been sent. Since, I don't get any
acknowledgement & also if I check in the index file in
gnats-admin the Problem report sent is not updated. 

           Please suggest me if any other user
interface is to be installed on linux machine & if so
please let me know the web-site from where it can be
down loaded. Or else any other mapping is required
please let me know.
I hope u can give me suggestions in this regard. 

Thanks & Regards
Gnanesh


__________________________________________________
Do You Yahoo!?
Yahoo! Shopping - Mother's Day is May 12th!
http://shopping.yahoo.com

_______________________________________________
Help-gnats mailing list
Help-gnats@gnu.org
http://mail.gnu.org/mailman/listinfo/help-gnats