PR Submission (Change of state) gets locked

PR Submission (Change of state) gets locked

[Chandra Ramesh]

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Hello,

	We are having Gnats 3.113.1 on a RED HAT 7.3 Linux OS.

	When we edit a PR for a state change and click on the "click here to
submit the changes" button,
	we are getting an error saying:

	"Your problem report changes have not been sent"
	problem report Config/6 is being edited by Ramesh.

	In the above error "Config" is a category and 6 is the PR number
assigned.
	It is me (Ramesh) who is changing the state and when I submit the
changes, I am getting the above error.
	In the "locks" directory, there is a "6.lock" file which gets
created. 

	I am running the "gnatsd" daemon through xinetd.

	How can I solve this problem? Please let me know.

Thanks and Regards,
Ramesh Chandra


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Re: PR Submission (Change of state) gets locked

[Mel Hatzis]

On 01/26/2003 10:50 PM, Chandra Ramesh submitted:

>
> Hello,
>
>         We are having Gnats 3.113.1 on a RED HAT 7.3 Linux OS.
>
>         When we edit a PR for a state change and click on the "click 
> here to submit the changes" button,
>         we are getting an error saying:
>
>         "Your problem report changes have not been sent"
>         problem report Config/6 is being edited by Ramesh.
>
>         In the above error "Config" is a category and 6 is the PR 
> number assigned.
>         It is me (Ramesh) who is changing the state and when I submit 
> the changes, I am getting the above error.
>         In the "locks" directory, there is a "6.lock" file which gets 
> created.
>
>         I am running the "gnatsd" daemon through xinetd.
>
>         How can I solve this problem? Please let me know.
>
> Thanks and Regards,
> Ramesh Chandra
>
It appears that you have a stale lock file (the 6.lock file in the locks 
directory)
that is preventing you from submitting updates. Delete the lock file and try
your PR update again.

Stale lock files can result if an edit is abnormally terminated....say, 
by killing
an edit-pr process during an edit.

Hope this helps.

--
Mel Hatzis



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RE: PR Submission (Change of state) gets locked

[Michael Loftis]

/proc/kcore is the *kernel* core.  /proc/* contains information about the 
current system state.  Depending on your OS you'll need to look for a file 
named 'core' or 'executable.core' (ie 'gnatsd.core') or maybe some other 
variant.

--On Tuesday, January 28, 2003 3:44 PM +0530 Chandra Ramesh 
<Ramesh.Chandra@siemens.com> wrote:

>
> Hello,
>
>         Thanks for the pointer. I think as you have pointed, the gnatsd
> daemon          might be crashing. There is a "kcore" file created in
> /proc directory.          Is there a way that I can debug this "kcore"
> file to know why gnatsd          is crashing?
>
>         I checked up the files under gnats-adm directory and found it to
> be          of right syntax.
>
>         Does "gnatsd" daemon crash only because that the database config
> files          are not in the right syntax OR are there any other reason
> that it can crash?
>
>         Please let me know.
>
> Thanks and Regards,
> Ramesh Chandra
>
> -----Original Message-----
> From: Yngve Svendsen [mailto:yngve.svendsen@sun.com]
> Sent: Monday, January 27, 2003 3:20 PM
> To: Chandra Ramesh; hatzis@juniper.net
> Cc: GNATS HELP
> Subject: RE: PR Submission (Change of state) gets locked
>
> At 14:26 27.01.2003 +0530, Chandra Ramesh wrote:
>
>> Hello,
>>
>>         The lock file is not a stale file. It is getting created every
>>         time  the moment I click on the submit button after entering the
>>         reqd  changes.
>>
>>         Probably, the lock file should be created to prevent a
>> simultaneous modification
>>         by an other user. The problem is that the lock file should get
>> deleted on it's own
>>         and but it is not.
>
> This probably means that gnatsd crashes while processing your changes.
> Have  you made any changes to the database config files (categories etc.)
> lately?  gnatsd 3.x does not handle syntax errors there gracefully and
> may leave  stale lock files behind when it dies. You should probably have
> a look at  your config.
>
> Yngve Svendsen




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RE: PR Submission (Change of state) gets locked

[Chandra Ramesh]

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Hello,

	Thanks for the pointer. I think as you have pointed, the gnatsd
daemon
	might be crashing. There is a "kcore" file created in /proc
directory.
	Is there a way that I can debug this "kcore" file to know why gnatsd
	is crashing?

	I checked up the files under gnats-adm directory and found it to be
	of right syntax.

	Does "gnatsd" daemon crash only because that the database config
files
	are not in the right syntax OR are there any other reason that it
can crash?

	Please let me know.

Thanks and Regards,
Ramesh Chandra


-----Original Message-----
From: Yngve Svendsen [mailto:yngve.svendsen@sun.com]
Sent: Monday, January 27, 2003 3:20 PM
To: Chandra Ramesh; hatzis@juniper.net
Cc: GNATS HELP
Subject: RE: PR Submission (Change of state) gets locked


At 14:26 27.01.2003 +0530, Chandra Ramesh wrote:

>Hello,
>
>         The lock file is not a stale file. It is getting created every
time
>         the moment I click on the submit button after entering the reqd 
> changes.
>
>         Probably, the lock file should be created to prevent a 
> simultaneous modification
>         by an other user. The problem is that the lock file should get 
> deleted on it's own
>         and but it is not.

This probably means that gnatsd crashes while processing your changes. Have 
you made any changes to the database config files (categories etc.) lately? 
gnatsd 3.x does not handle syntax errors there gracefully and may leave 
stale lock files behind when it dies. You should probably have a look at 
your config.

Yngve Svendsen

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RE: PR Submission (Change of state) gets locked

[Yngve Svendsen]

At 14:26 27.01.2003 +0530, Chandra Ramesh wrote:

>Hello,
>
>         The lock file is not a stale file. It is getting created every time
>         the moment I click on the submit button after entering the reqd 
> changes.
>
>         Probably, the lock file should be created to prevent a 
> simultaneous modification
>         by an other user. The problem is that the lock file should get 
> deleted on it's own
>         and but it is not.

This probably means that gnatsd crashes while processing your changes. Have 
you made any changes to the database config files (categories etc.) lately? 
gnatsd 3.x does not handle syntax errors there gracefully and may leave 
stale lock files behind when it dies. You should probably have a look at 
your config.

Yngve Svendsen



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RE: PR Submission (Change of state) gets locked

[Chandra Ramesh]

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Hello,

	The lock file is not a stale file. It is getting created every time 
	the moment I click on the submit button after entering the reqd
changes.

	Probably, the lock file should be created to prevent a simultaneous
modification
	by an other user. The problem is that the lock file should get
deleted on it's own
	and but it is not.

Thanks and Regards,
Ramesh Chandra


-----Original Message-----
From: Mel Hatzis [mailto:hatzis@juniper.net]
Sent: Monday, January 27, 2003 12:49 PM
To: Chandra Ramesh
Cc: GNATS HELP
Subject: Re: PR Submission (Change of state) gets locked


It appears that you have a stale lock file (the 6.lock file in the locks 
directory)
that is preventing you from submitting updates. Delete the lock file and try
your PR update again.

Stale lock files can result if an edit is abnormally terminated....say, 
by killing
an edit-pr process during an edit.

Hope this helps.

--
Mel Hatzis

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