Responses to GNATS email

Responses to GNATS email

[Stuart Stevens]

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The default email configuration for GNATS email is to set the reply-to to
"bugs" and have an email alias of bugs.  When I reply to a GNAT email, a new
PR is generated with the information in the reply.  I am using Red Hat Linux
8 with a fairly default sendmail/postfix configuration.

What should happen when you reply to a GNAT generated email?

Would the new message be added to the existing GNAT?

thanks

Stuart Stevens
Firmware Engineer
Sierra Logic Inc.
9083 Foothills Blvd., Suite 300, Roseville, CA 95747
916 772-1234 x146,  916 772-1811 Fax
stuart_stevens@sierralogic.com   www.sierralogic.com

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Re: Responses to GNATS email

[Chad Walstrom]

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Stuart Stevens wrote:
> The default email configuration for GNATS email is to set the reply-to
> to "bugs" and have an email alias of bugs.  When I reply to a GNAT
> email, a new PR is generated with the information in the reply.

This shouldn't happen if you retain the subject heading from the
autoreply GNATS sent you.

> I am using Red Hat Linux 8 with a fairly default sendmail/postfix
> configuration.
> 
> What should happen when you reply to a GNAT generated email?

It should be appended to the current problem report in the Audit Trail.

> Would the new message be added to the existing GNAT?

Yep.

-- 
Chad Walstrom <chewie@wookimus.net>           http://www.wookimus.net/
           assert(expired(knowledge)); /* core dump */

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RE: Responses to GNATS email

[Stuart Stevens]

Chad

I found that the reply works for the "default" database, but not for other
databases.  When I reply to a message from another database, a new PR is
created in the default database.

I created a test database and used it for testing.  So the configuration is
the standard configuration.

Any ideas why it would create a new PR when the reply is using a different
database?

Thanks
Stuart

-----Original Message-----
From: Chad Walstrom [mailto:chewie@wookimus.net] 
Sent: Saturday, August 28, 2004 10:43 AM
To: help-gnats@gnu.org
Cc: Stuart Stevens
Subject: Re: Responses to GNATS email

Stuart Stevens wrote:
> The default email configuration for GNATS email is to set the reply-to 
> to "bugs" and have an email alias of bugs.  When I reply to a GNAT 
> email, a new PR is generated with the information in the reply.

This shouldn't happen if you retain the subject heading from the autoreply
GNATS sent you.

> I am using Red Hat Linux 8 with a fairly default sendmail/postfix 
> configuration.
> 
> What should happen when you reply to a GNAT generated email?

It should be appended to the current problem report in the Audit Trail.

> Would the new message be added to the existing GNAT?

Yep.

-- 
Chad Walstrom <chewie@wookimus.net>           http://www.wookimus.net/
           assert(expired(knowledge)); /* core dump */



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RE: Responses to GNATS email

[Stuart Stevens]

I found that the incoming mail has to specify the database so I created a
new email alias that handles bugs for a specific database.  Then I had to
add a cron entry to process the queue for that database. 

The incoming responses are appended to the audit-trail, but I had set the
audit-trail to read-only so the changes were being thrown away.

Stuart

-----Original Message-----
From: help-gnats-bounces+stuart_stevens=sierralogic.com@gnu.org
[mailto:help-gnats-bounces+stuart_stevens=sierralogic.com@gnu.org] On Behalf
Of Stuart Stevens
Sent: Saturday, August 28, 2004 2:05 PM
To: 'Chad Walstrom'; help-gnats@gnu.org
Subject: RE: Responses to GNATS email

Chad

I found that the reply works for the "default" database, but not for other
databases.  When I reply to a message from another database, a new PR is
created in the default database.

I created a test database and used it for testing.  So the configuration is
the standard configuration.

Any ideas why it would create a new PR when the reply is using a different
database?

Thanks
Stuart

-----Original Message-----
From: Chad Walstrom [mailto:chewie@wookimus.net]
Sent: Saturday, August 28, 2004 10:43 AM
To: help-gnats@gnu.org
Cc: Stuart Stevens
Subject: Re: Responses to GNATS email

Stuart Stevens wrote:
> The default email configuration for GNATS email is to set the reply-to 
> to "bugs" and have an email alias of bugs.  When I reply to a GNAT 
> email, a new PR is generated with the information in the reply.

This shouldn't happen if you retain the subject heading from the autoreply
GNATS sent you.

> I am using Red Hat Linux 8 with a fairly default sendmail/postfix 
> configuration.
> 
> What should happen when you reply to a GNAT generated email?

It should be appended to the current problem report in the Audit Trail.

> Would the new message be added to the existing GNAT?

Yep.

-- 
Chad Walstrom <chewie@wookimus.net>           http://www.wookimus.net/
           assert(expired(knowledge)); /* core dump */



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