* How to : Send a confirmation email
@ 2004-03-19 20:03 Alexandre De Barros
2004-03-19 20:12 ` Chad Walstrom
0 siblings, 1 reply; 3+ messages in thread
From: Alexandre De Barros @ 2004-03-19 20:03 UTC (permalink / raw)
To: help-gnats
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* Re: How to : Send a confirmation email
2004-03-19 20:03 How to : Send a confirmation email Alexandre De Barros
@ 2004-03-19 20:12 ` Chad Walstrom
2004-03-19 20:45 ` Yngve Svendsen
0 siblings, 1 reply; 3+ messages in thread
From: Chad Walstrom @ 2004-03-19 20:12 UTC (permalink / raw)
To: help-gnats
On Fri, Mar 19, 2004 at 04:55:42PM +0100, Alexandre De Barros wrote:
> We are using the gnats v 3.113.
>I would like to know how to automatically send the "confirmation email"
>(and only this confirmation email
We actually altered who receives the initial-response-to-submitter.
Originally, the initial response goes to gnats-admin from the sender.
We flipped that around.
#
# This message is used when mailing an initial response back to the
# PR submitter.
#
mail-format "initial-response-to-submitter" {
from-address {
fixed-address "gnats-admin"
}
# For addresses that are joined with |, we try each one in turn,
# from
# left to right, until we find one that's non-empty.
# Multiple addresses may be listed here.
to-addresses {
"Reply-To:" | "From:" | "From" | "Submitter-Id"
}
header {
format "Subject: Re: %s/%s: %s\n"
fields { "Category" "Number" "Subject:" }
}
body {
format "Thank you very much for your problem report (PR). It has the\n\
following internal identification: `%s/%s'.\n\
\n\
You may use this identification in the `Subject:' field of subsequent emails\n\
to help@cbs.umn.edu to add information regarding the PR. The category of \n\
your PR currently `pending' because it was received via email. This will \n\
change when your PR is assigned to a consultant.\n\ \n\
%F%F%F%F\n\
"
fields { "Category" "Number"
"Category" "Responsible" "Synopsis" "Arrival-Date" }
}
}
--
Chad Walstrom <chewie@wookimus.net> http://www.wookimus.net/
assert(expired(knowledge)); /* core dump */
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* Re: How to : Send a confirmation email
2004-03-19 20:12 ` Chad Walstrom
@ 2004-03-19 20:45 ` Yngve Svendsen
0 siblings, 0 replies; 3+ messages in thread
From: Yngve Svendsen @ 2004-03-19 20:45 UTC (permalink / raw)
To: help-gnats
Chad Walstrom wrote:
>On Fri, Mar 19, 2004 at 04:55:42PM +0100, Alexandre De Barros wrote:
>
>
>>We are using the gnats v 3.113.
>>I would like to know how to automatically send the "confirmation email"
>>(and only this confirmation email
>>
>>
>
>We actually altered who receives the initial-response-to-submitter.
>Originally, the initial response goes to gnats-admin from the sender.
>We flipped that around.
>
>
Note that this is for GNATS 4, GNATS 3 is not anywhere near as
configurable. It's been a long while since I struggled with version 3,
but I believe that you cannot do this unless you modify GNATS itself.
Yngve Svendsen
Gnatsweb maintainer
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2004-03-19 20:12 ` Chad Walstrom
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