Re: GCC Bugzilla accounts

[Christopher Faylor <cgf-use-the-mailinglist-please@sourceware.org>]

On Thu, Jun 01, 2017 at 02:18:57PM +0000, Joseph Myers wrote:
>On Wed, 31 May 2017, David Edelsohn wrote:
>
>> > There certainly are people who send html-only email to overseers asking
>> > to have an account created.  That is an issue that they can fix for
>> > themselves and many do.
>> 
>> Is there a reason that mail to overseers must reject HTML-only email?
>> Or maybe we need a separate email alias for GCC Bugzilla account
>> requests without the restriction.
>
>Indeed, HTML email is the norm nowadays, and we should not expect users 
>(as opposed to developers) to need to reconfigure their email clients to 
>avoid sending it to be able to report bugs; we should work with the world 
>as it is rather than making users jump through arbitrary hoops.
>
>I think that both any address used for Bugzilla account requests, and 
>*-help list addresses explicitly aimed at users seeking help rather than 
>developers contributing to Sourceware-hosted projects, should accept HTML 
>email and have more relaxed spam filtering than the main development 
>lists.

Sending email, whether it's html formatted or not, and waiting for the
amazingly-dedicated-but-human fche to deal with every request is not
ideal or scalable.  overseers was not intended to be a public place
where newbs send email.  If we really need to keep using this method,
and html is a barrier, then we need a new mailing list, populated with
gcc people, taking Frank out of the loop.  We could just set up an
email alias that forwarded requests to individuals without actually
setting up a full-featured mailing list.