Re: GCC Bugzilla accounts

[David Edelsohn <dje.gcc@gmail.com>]

On Wed, May 31, 2017 at 10:39 AM, Christopher Faylor
<cgf-use-the-mailinglist-please@sourceware.org> wrote:
> On Wed, May 31, 2017 at 09:22:47AM -0400, David Edelsohn wrote:
>>On Wed, May 31, 2017 at 9:14 AM, Frank Ch. Eigler <fche@elastic.org> wrote:
>>> On May 31, 2017 8:41:55 AM EDT, David  >[...] current requests for account creation
>>>>either are being lost or not responded.
>>>
>>>This is not true.  Every request that comes into overseers@ gets
>>>addressed.  We just don't spam you with a visible ack cc.
>>
>>Something is going wrong because I and others are seeing numerous
>>reports on social media of requests that receive no response.  As
>>mentioned earlier in the thread, some people report that they receive
>>automated bounce replies because their email clients send HTML
>>messages.  People are resorting to reporting bugs through social media
>>and Stackoverflow because they cannot report them through the proper
>>channels.  This needs to be fixed.
>
> There certainly are people who send html-only email to overseers asking
> to have an account created.  That is an issue that they can fix for
> themselves and many do.

Is there a reason that mail to overseers must reject HTML-only email?
Or maybe we need a separate email alias for GCC Bugzilla account
requests without the restriction.

One hypothesis: "bounce" messages due to HTML are being categorized as
SPAM or junk email and the user never receives the message.  The user
believes that the request was ignored.

Even if users can changes the email client settings, it's not clear
that this makes a good impression on users who want to contribute bug
reports.

>
> Back when I thought I had some free time for sourceware, I started on a
> all-in-one web form intended to sign up for a new account, add a new
> group, or gain bugzilla access:
>
> https://sourceware.org/account/
>
> The intent was that requests for a new account would be sent to a list
> of people who could act on the request and automatically create an
> account without necessarily getting someone from overseers involved.
>
> The above is just a stub.  It reflects my journey as I learned
> javascript and php for my new job so it may be buggy.  However, would
> something like the above be acceptable for at least an interim solution?

That definitely would be an improvement.  Of course, that form could
get overwhelmed with SPAM without some "I am not a Robot" test.

Thanks, David