Re: GCC Bugzilla accounts

[David Edelsohn <dje.gcc@gmail.com>]

On Thu, Jun 1, 2017 at 10:44 AM, Christopher Faylor
<cgf-use-the-mailinglist-please@sourceware.org> wrote:
> On Thu, Jun 01, 2017 at 02:18:57PM +0000, Joseph Myers wrote:
>>On Wed, 31 May 2017, David Edelsohn wrote:
>>
>>> > There certainly are people who send html-only email to overseers asking
>>> > to have an account created.  That is an issue that they can fix for
>>> > themselves and many do.
>>>
>>> Is there a reason that mail to overseers must reject HTML-only email?
>>> Or maybe we need a separate email alias for GCC Bugzilla account
>>> requests without the restriction.
>>
>>Indeed, HTML email is the norm nowadays, and we should not expect users
>>(as opposed to developers) to need to reconfigure their email clients to
>>avoid sending it to be able to report bugs; we should work with the world
>>as it is rather than making users jump through arbitrary hoops.
>>
>>I think that both any address used for Bugzilla account requests, and
>>*-help list addresses explicitly aimed at users seeking help rather than
>>developers contributing to Sourceware-hosted projects, should accept HTML
>>email and have more relaxed spam filtering than the main development
>>lists.
>
> Sending email, whether it's html formatted or not, and waiting for the
> amazingly-dedicated-but-human fche to deal with every request is not
> ideal or scalable.  overseers was not intended to be a public place
> where newbs send email.  If we really need to keep using this method,
> and html is a barrier, then we need a new mailing list, populated with
> gcc people, taking Frank out of the loop.  We could just set up an
> email alias that forwarded requests to individuals without actually
> setting up a full-featured mailing list.

If we solicited new volunteers from the GCC community to review GCC
Bugzilla account requests, can we easily and conveniently provide
those volunteers with privileges to create / approve GCC Bugzilla
accounts?  This could be an opportunity to grow the GNU Toolchain
developer community with important but non-programming tasks.

Thanks, David