* Re: RE: Login error while using Gnats4.0
@ 2003-02-09 23:46 Pankaj K Garg
0 siblings, 0 replies; only message in thread
From: Pankaj K Garg @ 2003-02-09 23:46 UTC (permalink / raw)
To: Chandra Ramesh, 'GNATS HELP'
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Original message attached.
Please turn off your HTML message format, it makes it a
bit harder to work with.
Your problem could be caused because the index file is
not owned by GNATS_USER in 'mkdb' (gnats maintainers
please note).
Add the following line to the end of 'mkdb'
chown "${GNATS_USER}" "${dbdir}/gnats-adm/index"
For already created indices, you may want to change the
ownership manually.
Pankaj
Pankaj K Garg gargp@acm.org
1684 Nightingale Avenue 408-373-4027
Sunnyvale, CA 94087
http://home.earthlink.net/~gargp
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<P><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">Hello,</FONT>
</P>
<P> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">In addition to the points mentioned in my earlier mail, I need a clarification:</FONT>
</P>
<P> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">I created a file by name "gnats-db.conf" with appropriate entries under /etc directory.</FONT>
<BR> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">My database name is "pqagnats" and not gnats-db. So, should I create a file</FONT>
<BR> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">by name "gnats-db.conf" or "pqagnats.conf"?</FONT>
</P>
<P> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">Also, from the shell, I am able to file the PRs using "send-pr" and I also got the mail. I was also able to</FONT>
<BR> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">query the PRs using query-pr from the command prompt (shell).</FONT>
<BR> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">The index file is created but is looks a bit clustered unlike the index file generated by gnats-3.113 version.</FONT>
<BR> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">There are no separators in this index file. Is this how this file created by gnats 4.0? </FONT>
<BR> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">But when I use the gnats web interface (2.9.3), I get the same error:</FONT>
<BR> <FONT COLOR="#0000FF" SIZE=2 FACE="Arial">"GNATS server cannot read the index".</FONT>
</P>
<P><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">Thanks and Regards,</FONT>
<BR><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">Ramesh Chandra</FONT>
</P>
<BR>
<BR>
<UL>
<P><FONT FACE="Arial"></FONT> <FONT SIZE=1 FACE="Tahoma">-----Original Message-----</FONT>
<BR><B><FONT SIZE=1 FACE="Tahoma">From: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Chandra Ramesh </FONT>
<BR><B><FONT SIZE=1 FACE="Tahoma">Sent: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Friday, February 07, 2003 12:44 PM</FONT>
<BR><B><FONT SIZE=1 FACE="Tahoma">To: </FONT></B> <FONT SIZE=1 FACE="Tahoma">GNATS HELP</FONT>
<BR><B><FONT SIZE=1 FACE="Tahoma">Cc: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Chandra Ramesh</FONT>
<BR><B><FONT SIZE=1 FACE="Tahoma">Subject: </FONT></B> <FONT SIZE=1 FACE="Tahoma">Login error while using Gnats4.0</FONT>
</P>
<BR>
<BR>
<P><FONT SIZE=2 FACE="Arial">Hello,</FONT>
</P>
<P> <FONT SIZE=2 FACE="Arial">We are using Gnats 4.0 on Redhat linux 7.3. We are also using the web interface files gnatsweb.pl</FONT>
<BR> <FONT SIZE=2 FACE="Arial">along with gnats.pm.</FONT>
</P>
<P> <FONT SIZE=2 FACE="Arial">The very first time itself, when I give the URL of the gnats web interface, it is coming out with the</FONT>
<BR> <FONT SIZE=2 FACE="Arial">following error:</FONT>
</P>
<P> <FONT SIZE=2 FACE="Arial">"GNATS server cannot read the index".</FONT>
</P>
<P> <FONT SIZE=2 FACE="Arial">How do I solve this? As for as the instructions, the "index" file gets created when we file the first PR.</FONT>
<BR> <FONT SIZE=2 FACE="Arial">But even before it why is it searching for the index file? There is an empty index file created during the</FONT>
<BR> <FONT SIZE=2 FACE="Arial">installation under ../gnats-adm directory.</FONT>
</P>
<P> <FONT SIZE=2 FACE="Arial">I have followed the instructions and ceated the database and the edited the corresponding configuration files.</FONT>
<BR> <FONT SIZE=2 FACE="Arial">I am running the "gnatsd" daemon thro' xinetd. Please let me know what mistake I have done and how do I rectify</FONT>
<BR> <FONT SIZE=2 FACE="Arial">the above error.</FONT>
</P>
<P><FONT SIZE=2 FACE="Arial">Thanks and REgards,</FONT>
<BR><FONT SIZE=2 FACE="Arial">Ramesh Chandra</FONT>
</P>
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2003-02-09 23:46 RE: Login error while using Gnats4.0 Pankaj K Garg
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