submitting followups through gnatsweb

submitting followups through gnatsweb

[Roman Neuhauser]

Hi there,

I installed GNATS 4.0, including gnatsweb that came bundled in the
tarball. It's most probably my thick skull, but I just don't see it: how
do I submit a followup through gnatsweb?

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Re: submitting followups through gnatsweb

[Yngve Svendsen]

Roman Neuhauser wrote:

> Hi there,
> 
> I installed GNATS 4.0, including gnatsweb that came bundled in the
> tarball. It's most probably my thick skull, but I just don't see it: how
> do I submit a followup through gnatsweb?
> 

Gnatsweb is not by default meant to support submission of follow-ups 
directly. It is mainly meant to be a tool to be used internally by 
support organizations, and the standard way for "customers" to submit 
follow-ups to a GNATS report is by e-mail. That is why there is a "send 
e-mail to interested parties" link provided on the "View PR" page. 
Still, you can tweak GNATS and Gnatsweb to include a kind of followup 
mechanism by using the Append to Audit-Trail field recipe in Appendix E 
of the manual, but you should definitely ask yourself if you want to 
provide Edit access to everyone who might want to submit a follow-up.
-- 
Yngve Svendsen
Gnatsweb maintainer



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Re: submitting followups through gnatsweb

[Roman Neuhauser]

# yngve.svendsen@sun.com / 2003-10-27 15:53:27 +0100:
> Roman Neuhauser wrote:
> >I installed GNATS 4.0, including gnatsweb that came bundled in the
> >tarball. It's most probably my thick skull, but I just don't see it: how
> >do I submit a followup through gnatsweb?
>
> Gnatsweb is not by default meant to support submission of follow-ups 
> directly. It is mainly meant to be a tool to be used internally by 
> support organizations, and the standard way for "customers" to submit 
> follow-ups to a GNATS report is by e-mail. That is why there is a "send 
> e-mail to interested parties" link provided on the "View PR" page. 

    Hm, that's a shame. My situation is the other way around: support
    people, as opposed to customers, have enough brain cells to handle,
    and appreciate, the email interface and send-pr.

> Still, you can tweak GNATS and Gnatsweb to include a kind of followup 
> mechanism by using the Append to Audit-Trail field recipe in Appendix E 
> of the manual, but you should definitely ask yourself if you want to 
> provide Edit access to everyone who might want to submit a follow-up.

    I thought there was the "submit" access level. Is the code I saw in
    gnatsd.c incomplete?

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