Login error while using Gnats4.0

Login error while using Gnats4.0

[Chandra Ramesh]

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Hello,

	We are using Gnats 4.0 on Redhat linux 7.3. We are also using the
web interface files gnatsweb.pl
	along with gnats.pm.

	The very first time itself, when I give the URL of the gnats web
interface, it is coming out with the
	following error:

		"GNATS server cannot read the index".

	How do I solve this? As for as the instructions, the "index" file
gets created when we file the first PR.
	But even before it why is it searching for the index file? There is
an empty index file created during the
	installation under ../gnats-adm directory.

	I have followed the instructions and ceated the database and the
edited the corresponding configuration files.
	I am running the "gnatsd" daemon thro' xinetd. Please let me know
what mistake I have done and how do I rectify
	the above error.

Thanks and REgards,
Ramesh Chandra


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RE: Login error while using Gnats4.0

[Chandra Ramesh]

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Hello,

	In addition to the points mentioned in my earlier mail, I need a
clarification:

	I created a file by name "gnats-db.conf" with appropriate entries
under /etc directory.
	My database name is "pqagnats" and not gnats-db. So, should I create
a file
	by name "gnats-db.conf" or "pqagnats.conf"?

	Also, from the shell, I am able to file the PRs using "send-pr" and
I also got the mail. I was also able to
	query the PRs using query-pr from the command prompt (shell).
	The index file is created but is looks a bit clustered unlike the
index file generated by gnats-3.113 version.
	There are no separators in this index file. Is this how this file
created by gnats 4.0? 
	But when I use the gnats web interface (2.9.3), I get the same
error:
		"GNATS server cannot read the index".

Thanks and Regards,
Ramesh Chandra



>  -----Original Message-----
> From: 	Chandra Ramesh  
> Sent:	Friday, February 07, 2003 12:44 PM
> To:	GNATS HELP
> Cc:	Chandra Ramesh
> Subject:	Login error while using Gnats4.0
> 
> 
> 
> Hello,
> 
> 	We are using Gnats 4.0 on Redhat linux 7.3. We are also using the
> web interface files gnatsweb.pl
> 	along with gnats.pm.
> 
> 	The very first time itself, when I give the URL of the gnats web
> interface, it is coming out with the
> 	following error:
> 
> 		"GNATS server cannot read the index".
> 
> 	How do I solve this? As for as the instructions, the "index" file
> gets created when we file the first PR.
> 	But even before it why is it searching for the index file? There is
> an empty index file created during the
> 	installation under ../gnats-adm directory.
> 
> 	I have followed the instructions and ceated the database and the
> edited the corresponding configuration files.
> 	I am running the "gnatsd" daemon thro' xinetd. Please let me know
> what mistake I have done and how do I rectify
> 	the above error.
> 
> Thanks and REgards,
> Ramesh Chandra
> 

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